Mine probably works about half to 2 thirds of the time and, like you, sometimes 
when not expected. For some reason it works better in some parts of my house 
than others.

All the best
Angie 

> On 11 Nov 2020, at 09:36, Les Kriegler <kriegle...@gmail.com> wrote:
> 
> Hi All,
> Okay, I have had my new iPhone for about 3 and a half weeks. More often than 
> not, I cannot get Face I.D to work. Sometimes it works when I do not expect 
> it to do so, other times, it’s just the opposite. I cannot consistently 
> create situations where I can identify what my issue is with this feature. I 
> have had a few discussions with Apple Accessibility. I have removed and reset 
> up Face ID, I even removed my app settings before setting up Face I.D. The 
> problem persists. So my questions are these. For those of you using Face I.D, 
> on a percentage basis, how often would you say that Face I.D works for you. 
> Second question, if it works the majority of the time, what method did you 
> use to bring this about? Thanks for the assist on this one.
> Best Regards,
>  
> Les
> 
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