Hi Les,

It works for me on my 11 pro max 99% of the time
The one thing I’d say to check is that the attention setting is turned off in 
the face id settings,

This wants you to look at the camera  to unlock the screen,

If you turn this off, it takes that requirement away and you can have more luck.

Note though that this should be disabled / off if you have voiceover on from 
the start of setup.

The other thing I’ve found glair from the sun can affect the face id also,
As well as not pointing it directly towards your face.

Hope this helps.

From: [email protected] <[email protected]> On Behalf Of Les 
Kriegler
Sent: Wednesday, 11 November 2020 10:37 pm
To: [email protected]
Subject: Face I.D

Hi All,
Okay, I have had my new iPhone for about 3 and a half weeks. More often than 
not, I cannot get Face I.D to work. Sometimes it works when I do not expect it 
to do so, other times, it’s just the opposite. I cannot consistently create 
situations where I can identify what my issue is with this feature. I have had 
a few discussions with Apple Accessibility. I have removed and reset up Face 
ID, I even removed my app settings before setting up Face I.D. The problem 
persists. So my questions are these. For those of you using Face I.D, on a 
percentage basis, how often would you say that Face I.D works for you. Second 
question, if it works the majority of the time, what method did you use to 
bring this about? Thanks for the assist on this one.
Best Regards,

Les
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