Hi, On the iPhone X, I found that if I had a lot of light available when setting up the scan, Face ID worked better, presumably because it got a better scan. You don't have to have any light at all when scanning for Face ID, but it may help when doing the initial scans.
Best, Anna > On Nov 11, 2020, at 2:37 PM, Simon A Fogarty <si...@blinky-net.com> wrote: > > Hi Les, > > It works for me on my 11 pro max 99% of the time > The one thing I’d say to check is that the attention setting is turned off in > the face id settings, > > This wants you to look at the camera to unlock the screen, > > If you turn this off, it takes that requirement away and you can have more > luck. > > Note though that this should be disabled / off if you have voiceover on from > the start of setup. > > The other thing I’ve found glair from the sun can affect the face id also, > As well as not pointing it directly towards your face. > > Hope this helps. > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > <viphone@googlegroups.com <mailto:viphone@googlegroups.com>> On Behalf Of Les > Kriegler > Sent: Wednesday, 11 November 2020 10:37 pm > To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > Subject: Face I.D > > Hi All, > Okay, I have had my new iPhone for about 3 and a half weeks. More often than > not, I cannot get Face I.D to work. Sometimes it works when I do not expect > it to do so, other times, it’s just the opposite. I cannot consistently > create situations where I can identify what my issue is with this feature. I > have had a few discussions with Apple Accessibility. I have removed and reset > up Face ID, I even removed my app settings before setting up Face I.D. The > problem persists. So my questions are these. For those of you using Face I.D, > on a percentage basis, how often would you say that Face I.D works for you. > Second question, if it works the majority of the time, what method did you > use to bring this about? Thanks for the assist on this one. > Best Regards, > > Les > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu <mailto:mk...@ucla.edu>. 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