I find it odd that you have to provide an email address, in order to get the 
service whether it be free or if you pay a subscription for it. I wanted to try 
it out, but to put in my email address I’m not so sure.

Sent from my iPhone

> On Jan 6, 2021, at 9:51 AM, Shane Lowe <[email protected]> wrote:
> 
> Hi all,
> Dennis, to answer your question, we actually never stored any
> information that was scanned by users, but the privacy policy didn't
> make that clear, so we changed it to reflect this.
> So not only do we not store anything that you scan, we never did!
> 
> 
>> On 1/5/21, Dennis Long <[email protected]> wrote:
>> What about the material you had stored already has it been deleted?  If not
>> what is the timefor deleting it?  Any idea when the sale will be?
>> 
>> -----Original Message-----
>> From: [email protected] <[email protected]> On Behalf Of Shane
>> Lowe
>> Sent: Monday, January 4, 2021 7:07 PM
>> To: [email protected]
>> Subject: Re: Mostly For Shane - Issue, privacy questions and suggestion for
>> SuperSense
>> 
>> Hi everyone,
>> Great news! We no longer store any scanned material with Supersense, so you
>> are free to use the app with any materials you would like. :) We are also
>> expecting to have another sale before the summer time, so if you missed the
>> discounted pricing, there is still hope!
>> 
>> All the best, and happy 2021.
>> 
>> 
>>> On 12/28/20, Simon A Fogarty <[email protected]> wrote:
>>> Hi shane,
>>> 
>>> Thanks for looking into this situation,
>>> 
>>> Privacy of ones personal data is a big problem in the world now so it
>>> is grea that you and your company have taken this on as an issue.
>>> 
>>> We do appreciate it and it will make me think again about the purchase
>>> of this product.
>>> 
>>> Mind you the price is high here in nz,
>>> 
>>> As for your staff being on holiday this week, Why the heck are they
>>> not slaving away, is there something on this week in your country?
>>> 
>>> We kiwis are working hard every day currently, At least I was today
>>> on my tanning!
>>> 
>>> 
>>> 
>>> -----Original Message-----
>>> From: [email protected] <[email protected]> On Behalf Of
>>> Shane Lowe
>>> Sent: Monday, 28 December 2020 9:38 am
>>> To: [email protected]
>>> Subject: Re: Mostly For Shane - Issue, privacy questions and
>>> suggestion for SuperSense
>>> 
>>> Hi all,
>>> Thank you so much for your feedback.
>>> We had this policy in place when we first launched Supersense to
>>> continue insuring the fidelity of the AI systems in the app, but in
>>> light of your feedback we will be moving forward to reconsider the way we
>>> handle data.
>>> Our team is off this week for the holidays, but I'll be in touch
>>> afterword.
>>> 
>>> 
>>> On 12/27/20, Evan Reese <[email protected]> wrote:
>>>> I don't think I would buy it.
>>>> It is all well and good to say that whatever they choose to keep
>>>> won't be linked to your personal details. The big problem with that
>>>> is that the documents I might need to scan, and the ones they choose
>>>> to randomly keep, ARE, my personal details.
>>>> 
>>>> Evan
>>>> 
>>>> 
>>>> On 12/27/2020 12:27 PM, Dennis Long wrote:
>>>>> I agree.  This has caused me to rethink my purchase that I was 100%
>>>>> going to make before.
>>>>> 
>>>>> -----Original Message-----
>>>>> From: [email protected] <[email protected]> On Behalf
>>>>> Of Simon A Fogarty
>>>>> Sent: Saturday, December 26, 2020 5:51 PM
>>>>> To: [email protected]
>>>>> Subject: RE: Mostly For Shane - Issue, privacy questions and
>>>>> suggestion for SuperSense
>>>>> 
>>>>> More to the point, why are they keeping scanned images?
>>>>> 
>>>>> Does the ocr not take place on the device and therefore shouldn't
>>>>> need to be kepts Correct me if I'm wrong but no one else keeps
>>>>> scanned images of things people OCR on their devices.
>>>>> 
>>>>> -----Original Message-----
>>>>> From: [email protected] <[email protected]> On Behalf
>>>>> Of Kelly Pierce
>>>>> Sent: Saturday, 26 December 2020 6:23 pm
>>>>> To: [email protected]
>>>>> Subject: Re: Mostly For Shane - Issue, privacy questions and
>>>>> suggestion for SuperSense
>>>>> 
>>>>> Shane,
>>>>> 
>>>>> Are document scans ever deleted from your system to protect user’s
>>>>> privacy? Randomly collected scans of documents like mail, financial
>>>>> statements, employer communications and similar material may not be
>>>>> linked with a user’s personal details but the end user is
>>>>> identifiable in the documents. These electronic records could be
>>>>> subject to subpoena and expose blind people to the legal discovery
>>>>> process just for needing to read material. One way to limit exposure
>>>>> to this problem would be to delete these kinds of records regularly,
>>>>> such as every 30 or 60 days so third parties would not be able to
>>>>> access them.
>>>>> 
>>>>> The difference between your service and Seeing AI from Microsoft is
>>>>> that all data stays on the phone with Seeing AI and it is purged
>>>>> when the app is closed. The problem with blindness related
>>>>> interactive or cloud based services is the issue of data collection
>>>>> policies that fail to understand that the blind community is relatively
>>>>> small.
>>>>> People can be easily identified based on contextual information,
>>>>> even though it is stripped of metadata like names and e-mail addresses.
>>>>> 
>>>>> Kelly
>>>>> 
>>>>> 
>>>>> 
>>>>> On 12/24/20, Shane Lowe <[email protected]> wrote:
>>>>>> Cara,
>>>>>> Thanks so much for your patients.
>>>>>> I confirmed directly from the Co-founder of Mediate that we only
>>>>>> store randomized usage data to determine the quality of our AI
>>>>>> technology.
>>>>>> None of this is linked with any user's personal details.
>>>>>> Furthermore, we do not share any of our user's information with
>>>>>> third parties. Please let me know if there's anything else I can do
>>>>>> for you, and happy holidays! :)
>>>>>> 
>>>>>> On 12/23/20, Cara Quinn <[email protected]> wrote:
>>>>>>> Hi Shane,
>>>>>>> 
>>>>>>> Fair enough. :) thanks very much for your response and for
>>>>>>> checking into that. I really appreciate it.
>>>>>>> 
>>>>>>> When LookTel was considering using google Analytics to help
>>>>>>> enhance customer experience, we ended up deciding against it
>>>>>>> because even though the provided data was supposed to be
>>>>>>> anonymized, it still gave us the customer's city, so we opted not
>>>>>>> to use analytics of any kind.
>>>>>>> 
>>>>>>> Since the blind and visually impaired population is so small,
>>>>>>> relatively, even having the city of a customer is often-times
>>>>>>> enough to identify that person.
>>>>>>> 
>>>>>>> So this is part of the reason for my questions.
>>>>>>> 
>>>>>>> Thanks so much Shane, and will look forward to what you find out.
>>>>>>> 
>>>>>>> cheers and happy holidays!
>>>>>>> 
>>>>>>> Cara
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>>> On Dec 23, 2020, at 8:13 AM, Shane Lowe <[email protected]> wrote:
>>>>>>>> 
>>>>>>>> Cara,
>>>>>>>> Thanks so much for reaching out with your suggestions and concerns.
>>>>>>>> I have noted down your suggestion about Supersense's speech rate,
>>>>>>>> which is particularly timely since I was discussing this with our
>>>>>>>> developers last week! :)
>>>>>>>> 
>>>>>>>> I believe I have the answers to both of your privacy questions,
>>>>>>>> but I have a call with our co-founder tomorrow morning, during
>>>>>>>> which I will cover them in detail so that I can make sure I am
>>>>>>>> providing you the most accurate info. Stay tuned!
>>>>>>>> 
>>>>>>>> 
>>>>>>>> On 12/22/20, Cara Quinn <[email protected]> wrote:
>>>>>>>>> This one is mostly for Shane but I am posting here as others may
>>>>>>>>> wish to know some of my privacy questions (further down this
>>>>>>>>> note) as well.
>>>>>>>>> 
>>>>>>>>> Shane, first off, thank you for all your work on Super sense.
>>>>>>>>> I’m very impressed with a couple of features in particular in the
>>>>>>>>> app.
>>>>>>>>> 
>>>>>>>>> I’ll get to my questions on privacy below but first, I noticed
>>>>>>>>> that I needed to manually adjust the speech rate. It is actually
>>>>>>>>> possible to have each AVSpeechUtterance have its
>>>>>>>>> prefersAssistiveTechnologySettings property set to true so that
>>>>>>>>> it will use VoiceOver’s speech settings. This way it would be
>>>>>>>>> possible for folks not to need to set this. This might be a
>>>>>>>>> consideration to have as a setting that people may change if
>>>>>>>>> they like. Just a thought and hope it helps.
>>>>>>>>> 
>>>>>>>>> OK so now on to my issue and questions;
>>>>>>>>> 
>>>>>>>>> I seem not to be able to activate the Restore Purchase button.
>>>>>>>>> Honestly,
>>>>>>>>> I’ve forgotten if I purchased a subscription and wanted to check.
>>>>>>>>> :) The button just does not seem to want to activate though so
>>>>>>>>> I’m wondering if this may be an issue with the app’s UI with VO?
>>>>>>>>> 
>>>>>>>>> This takes me to my privacy questions;
>>>>>>>>> 
>>>>>>>>> Since I am considering the lifetime subscription, I was reading
>>>>>>>>> over the privacy policy and Terms of Service and noticed a
>>>>>>>>> couple of things that I have questions on.
>>>>>>>>> 
>>>>>>>>> I’ll post the two relevant sections here, followed by my questions:
>>>>>>>>> 
>>>>>>>>> 1 Information Collection and Use For a better experience, while
>>>>>>>>> using our Service, we may require you to provide us with certain
>>>>>>>>> personally identifiable information, including but not limited
>>>>>>>>> to email addresses, in addition to text data and image data.
>>>>>>>>> The
>>>>>>>>> personally identifiable  information that we request will be
>>>>>>>>> retained by us and used as described in this privacy policy. The
>>>>>>>>> anonymized data that is collected throughout the application may
>>>>>>>>> be used in collaboration with universities for academic purposes
>>>>>>>>> to assist our customer community.
>>>>>>>>> The app does use third party services that may collect
>>>>>>>>> information used to identify you.
>>>>>>>>> Link to privacy policy of third party service providers used by
>>>>>>>>> the app
>>>>>>>>> - Google Play Services
>>>>>>>>> - Firebase Analytics
>>>>>>>>> - Crashlytics
>>>>>>>>> Log Data
>>>>>>>>> 
>>>>>>>>> 2 Service Providers
>>>>>>>>> We may employ third-party companies and individuals due to the
>>>>>>>>> following
>>>>>>>>> reasons:
>>>>>>>>> - To facilitate our Service;
>>>>>>>>> - To provide the Service on our behalf;
>>>>>>>>> - To perform Service-related services; or
>>>>>>>>> - To assist us in analyzing how our Service is used.
>>>>>>>>> We want to inform users of this Service that these third parties
>>>>>>>>> have access to your Personal Information. The reason is to
>>>>>>>>> perform the tasks assigned to them on our behalf. However, they
>>>>>>>>> are obligated not to disclose or use the information for any
>>>>>>>>> other purpose.
>>>>>>>>> 
>>>>>>>>> So in section 1 above, you mention that text and image data may
>>>>>>>>> be collected. Does this mean that people should not use this app
>>>>>>>>> for reading credit card numbers and sensitive personal information?
>>>>>>>>> 
>>>>>>>>> In section 2, similarly to section 1, you mention that third
>>>>>>>>> parties or individuals also may have access to personally
>>>>>>>>> identifiable information.
>>>>>>>>> Will folks be alerted to this personaly identifiable data being
>>>>>>>>> shared and have the chance to get more information on each
>>>>>>>>> instance or opt out?
>>>>>>>>> 
>>>>>>>>> Thanks so much Shane and I’m very interested in your responses
>>>>>>>>> to these questions as I am really looking forward to using this
>>>>>>>>> app with the lifetime subscription with privacy and such preserved.
>>>>>>>>> 
>>>>>>>>> Thanks a bunch and please let me wish you and yours a lovely and
>>>>>>>>> safe holiday season and great new year!
>>>>>>>>> 
>>>>>>>>> Cheers!
>>>>>>>>> 
>>>>>>>>> Cara
>>>>>>>>> 
>>>>>>>>> --
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>>>>>>>> 
>>>>>>>> --
>>>>>>>> Shane Lowe.
>>>>>>>> Community Manager @ Mediate
>>>>>>>> Mobile (call or text): +1 502-435-2671 Learn more at
>>>>>>>> http://supersense.app
>>>>>>>> 
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>>>>>> --
>>>>>> Shane Lowe.
>>>>>> Community Manager @ Mediate
>>>>>> Mobile (call or text): +1 502-435-2671 Learn more at
>>>>>> http://supersense.app
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>>> 
>>> --
>>> Shane Lowe.
>>> Community Manager @ Mediate
>>> Mobile (call or text): +1 502-435-2671 Learn more at
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