For what it is worth, I forwarded the conversation from this list to apple Accessibility and requested both managers in Accessibility and regular tech support see the notes. Please, do what I am also going to do, and provide feedback through the www.apple.com/feedback<http://www.apple.com/feedback>. No one from Apple sees anything on this list and they won’t fix an issue if they are not aware of it. I used to have a good contact who was a Apple Manager but he moved on to a different position and I lost track of him.
We need to make a good faith effort to get the attention of someone in authority as someone working for Apple who did not know what Bluetooth is, tells me it is a generic call center and not actually an in-house Apple person. Richard "The highest reward for a person's toil is not what they get for it, but what they become by it." - John Ruskin, 1819-1900 Web site: www.turner42.com<http://www.turner42.com> From: [email protected] <[email protected]> On Behalf Of Star Gazer Sent: Monday, April 19, 2021 7:09 AM To: [email protected] Subject: RE: beta testing I had 3 misses. Very frustrating and I’m sorry, being new at a job doesn’t excuse those mistakes, I called people who are paid to be there, I didn’t ask the local homeless guy or a random guy at a bar… these guys should have known better. Sent from Mail<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgo.microsoft.com%2Ffwlink%2F%3FLinkId%3D550986&data=04%7C01%7C%7C7b736655c65d4189070b08d9033cb2b4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637544381492432356%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0fGsDKDPVIgzOYxSY5e9%2Frvd6w%2F%2FvjfiMHCcaYQzECY%3D&reserved=0> for Windows 10 From: Daniel MacDonald<mailto:[email protected]> Sent: Monday, April 19, 2021 9:58 AM To: [email protected]<mailto:[email protected]> Cc: Daniel Macdonald<mailto:[email protected]> Subject: Re: beta testing Wow! I think. All apple technical support employees should be trained in VoiceOver. To have one not know what bluetooth is probably signifies that they were new and just applied for the job and got it, and Apple didn’t have proper job requirements. One day, I called Apple Accessibility five times and got new employees. I mentioned that I was running the public beta and they asked me what the bugs were. Off course, I couldn’t tell them as that’s a violation of the non-discloser agreement. Then the last time I called that day, I got the head of accessibility technical support. He asked me how good the new staff did. I roll him they did well, but they asked me about bugs in beta software and explained that is a violation of Apple’s Non-disclosure agreement. So I guess it hit and miss sometimes with Apple Technical support, and unfortunately you had a ‘miss’. Regards, Daniel On Apr 16, 2021, at 7:51 PM, Carolyn <[email protected]<mailto:[email protected]>> wrote: I would have a bird, if I couldn't wireless charge my 11! c -----Original Message----- From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Star Gazer Sent: Friday, April 16, 2021 3:49 PM To: [email protected]<mailto:[email protected]> Subject: RE: beta testing Thank you Daniel. I’m not interested in beta testing, though I’d absolutely love it if apple fixed whatever issue is causing the Iphone 12’s not to charge wirelessly and also if they could make it so you could pick where you wanted voiceover to go when using Bluetooth over the speaker or over the phone speaker. I talked with apple accessibility on these issues today, they routed me to Apple technical support who had never heard of voiceover nor did they understand the charging issue, nor did they understand Bluetooth. The guy even said to me “just plug it in” when I was trying to describe the charging issue, if I wanted to do that and I liked that option I wouldn’t have even brought it up. Very frustrating to say the least especially as the charging issue wasn’t disclosed when I bought my phone, it is apparently very common with Iphone 12’s and I’m told to “just plug it in”. Really? Sent from Mail <https://go.microsoft.com/fwlink/?LinkId=550986<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgo.microsoft.com%2Ffwlink%2F%3FLinkId%3D550986&data=04%7C01%7C%7C7b736655c65d4189070b08d9033cb2b4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637544381492432356%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0fGsDKDPVIgzOYxSY5e9%2Frvd6w%2F%2FvjfiMHCcaYQzECY%3D&reserved=0>> for Windows 10 From: Daniel MacDonald <mailto:[email protected]> Sent: Friday, April 16, 2021 3:06 PM To: [email protected]<mailto:[email protected]> <mailto:[email protected]> Subject: Re: beta testing IOS 15 is around the corner. I’ll start beta testing when the developer beta 1 is available. Not much is known about the OS, and developers and beta testers alike sign a non-discloser agreement and since this list is not for betas, I can’t say anything until iOS 15 is officially reliesed to the public. Their is a beta list however, and if some join it, we’ll no everything. It is a violation of the list guidelines to be subscribed if you’re not actively beta testing. Regards, Daniel On Apr 15, 2021, at 7:41 PM, kliph miller Sr <[email protected]<mailto:[email protected]>> wrote: I run a beta list, and we test all betas with all aspects. IOS, MacOS, iPads, iPhones, with and without bluetooth keyboards. Even submitted bug reports, and share those bug report numbers so it can be referenced and be connected to the same issue. My groups User of just apple products, like to ask and answer without other topics? That’s how it goes down in “only Apple talk and support. Subscribe here [email protected]<mailto:[email protected]> <mailto:[email protected]> Come talk just apple! Beta tester for apple products? come help squash the bugs [email protected]<mailto:[email protected]> <mailto:[email protected]> Because of the non disclosure agreement, if your not a beta tester, please don’t join the group. Have a braille display? Come teach and learn with others [email protected]<mailto:[email protected]> <mailto:[email protected]> On Apr 15, 2021, at 5:23 PM, [email protected]<mailto:[email protected]><mailto:[email protected]> wrote: I would urge beta testers to do a lot of the testing of features not just from bluetooth keyboards but through touching and tapping and swiping on the screen. I think things have been overlooked in the past in regard to swiping vs things that work real well for those using bluetooth keyboards or braile devices with their phones. Deidre -- The following information is important for all members of the V iPhone list. 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