Hi Debbie, I do this so often I did not even think about this. If you touch the upper left corner of the screen, there is an item called Go Back to Previous Screen. You can also swipe left and find this, it is the first item on any given page. Also, sometimes, it’s helpful to use Explore by Touch. You do this by touching in the middle of the screen if you get stuck and cannot swipe anywhere. I wonder if possibly the app did not install properly on your husband’s phone? It can happen. Let me know if I can assist further.
Best Regards, Les From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Debbie Downey Sent: Thursday, May 6, 2021 3:27 PM To: viphone@googlegroups.com Subject: RE: Bank of America App Thank you Les. Perhaps it’s the iPhone 8 that is the problem. Actually it was my husband’s phone that we were trying to do this on so I’ll see if he wants to work on it again! I don’t remember which tab we went into but we were looking at alerts to see about modifying those and that is where we couldn’t find a back button nor a button to sign out and the tabs on the bottom were not the same as on the home screen. Maybe I’ll put the app on my phone which is also an iPhone 8 and work with it some more. Thanks again! Debbie From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Les Kriegler Sent: Thursday, May 6, 2021 12:22 PM To: viphone@googlegroups.com Subject: RE: Bank of America App Hi Debbie, I have been using this app for many years and find it quite accessible. Currently, I am running it with my iPhone 12 Mini and IOS 14.5. I do not find a back button on the screen, but really do not need it. Let me provide a few suggestions to get you started. First, the tabs you want are on the lower right corner of the screen. By default, the accounts available to you should appear first. You can single finger double tap to activate any of them. Along the bottom right corner are a list of tabs. They include accounts, transfers and bill pay. Just double tap any of them to activate them. There is an electronic assistant called Erica. She can assist in paying bills, transferring money and many other tasks. You don’t have to use her, I find I do sometimes, and other times, I use the app’s facilities to do what I want. Finally, on most screens, there is a sign out button. Again, just double tap to activate and confirm you wish to sign out. Swiping from left to right should help you once you activate the feature you wish to use. I would be happy to assist further if you wish, but this should get you going. Best Regards, Les From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> <viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of Debbie Downey Sent: Thursday, May 6, 2021 11:53 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Bank of America App Hello, I’ve downloaded the bank of America app to my iPhone 8 with the latest IOS update and find that it is not very accessible. I received a verification code which I entered but then it was very difficult to find a continue button. I actually called AIRA and they were able to help me find it using another iPhone to check the screen. There were 2 buttons which were not labeled so that I could say whether I wanted the device to be remembered and AIRA had to tell me which button was which; yes or no. Okay, so I got logged in and selected one of the tabs on the bottom just to check out what was in there and then I couldn’t find a back button and the Z scrub didn’t work. I couldn’t even sign out of the app so I just closed out of the app and will wait for the session to time out to log me out. Does anyone have any work arounds for this app or am I doing something wrong? Is it just not accessible? Maybe it’s slightly usable? Thanks! Debbie -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu <mailto:mk...@ucla.edu> . 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