First, if you cannot log in, you probably will need to call Bank of America and get your log in credentials reset.
If it doesn’t say for business, it is likely the right one. It will say something about the mobile banking app. Here is the link to make sure: Bank of America Mobile Banking on the App Store (apple.com)<https://apps.apple.com/us/app/bank-of-america-mobile-banking/id284847138> Once you are logged in and start poking around, come back with questions where you cannot figure it out on your own. It is pretty clear, but some things may need explanation but we won’t know what those are until you are in your own account and know what questions to ask. HTH, Richard "The highest reward for a person's toil is not what they get for it, but what they become by it." - John Ruskin, 1819-1900 Web site: www.turner42.com<http://www.turner42.com> From: [email protected] <[email protected]> On Behalf Of William Outman Sent: Monday, May 10, 2021 3:12 PM To: [email protected] Subject: Re: Bank of America App Okay, I have the Bank of America app, I think. How do I make sure I have the right one? There was mention that 2 or 3 different ones exist. I thought I set it up some time ago but I’m not sure. I don’t remember what to put in to log in to my accounts. How can I learn how to really take advantage of this app. I would like to have an alternative to calling on the phone to track certain things or do certain business. It’s doable but can get tedious. Bill Outman Sent from my iPhone On May 8, 2021, at 5:16 PM, Carla <[email protected]<mailto:[email protected]>> wrote: I have. I need sighted help to take the picture but it is doable. It's like you never have to go to the bank again! Lol! Carla From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of Debbie Downey Sent: Saturday, May 8, 2021 2:15 PM To: [email protected]<mailto:[email protected]> Subject: RE: Bank of America App HI Les, We both have the correct app on our phones; I downloaded it on mine yesterday. I also had to set it up so that is why I encountered some unlabeled buttons when doing this process. I went into the menu tab and then into alerts. This is where I had previously just looked around in there but didn’t actually do anything and couldn’t get back to a previous screen or sign out. This time I set up alerts and then was able to go back to the previous screen a few times and sign out. So, all is well now and I thank you so much for your help and interest in assisting with this. I’m anxious to actually conduct some business through the app now. Have you ever been able to independently deposit a check using the app? Thanks again! Debbie From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of Les Kriegler Sent: Friday, May 7, 2021 10:11 AM To: [email protected]<mailto:[email protected]> Subject: RE: Bank of America App Hi Debbie, I went to the App Store. The app you want is Bank of America, Mobile Banking. There is another Bank of America app related to finance and another called B of A also related to finance. Is it possible that the wrong app was downloaded? The problems you describe are so different from the Mobile App. Anyway, just be certain to download the correct app. Best Regards, Les From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of Debbie Downey Sent: Thursday, May 6, 2021 3:27 PM To: [email protected]<mailto:[email protected]> Subject: RE: Bank of America App Thank you Les. Perhaps it’s the iPhone 8 that is the problem. Actually it was my husband’s phone that we were trying to do this on so I’ll see if he wants to work on it again! I don’t remember which tab we went into but we were looking at alerts to see about modifying those and that is where we couldn’t find a back button nor a button to sign out and the tabs on the bottom were not the same as on the home screen. Maybe I’ll put the app on my phone which is also an iPhone 8 and work with it some more. Thanks again! Debbie From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of Les Kriegler Sent: Thursday, May 6, 2021 12:22 PM To: [email protected]<mailto:[email protected]> Subject: RE: Bank of America App Hi Debbie, I have been using this app for many years and find it quite accessible. Currently, I am running it with my iPhone 12 Mini and IOS 14.5. I do not find a back button on the screen, but really do not need it. Let me provide a few suggestions to get you started. First, the tabs you want are on the lower right corner of the screen. By default, the accounts available to you should appear first. You can single finger double tap to activate any of them. Along the bottom right corner are a list of tabs. They include accounts, transfers and bill pay. Just double tap any of them to activate them. There is an electronic assistant called Erica. She can assist in paying bills, transferring money and many other tasks. You don’t have to use her, I find I do sometimes, and other times, I use the app’s facilities to do what I want. Finally, on most screens, there is a sign out button. Again, just double tap to activate and confirm you wish to sign out. Swiping from left to right should help you once you activate the feature you wish to use. I would be happy to assist further if you wish, but this should get you going. Best Regards, Les From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of Debbie Downey Sent: Thursday, May 6, 2021 11:53 AM To: [email protected]<mailto:[email protected]> Subject: Bank of America App Hello, I’ve downloaded the bank of America app to my iPhone 8 with the latest IOS update and find that it is not very accessible. I received a verification code which I entered but then it was very difficult to find a continue button. I actually called AIRA and they were able to help me find it using another iPhone to check the screen. There were 2 buttons which were not labeled so that I could say whether I wanted the device to be remembered and AIRA had to tell me which button was which; yes or no. Okay, so I got logged in and selected one of the tabs on the bottom just to check out what was in there and then I couldn’t find a back button and the Z scrub didn’t work. I couldn’t even sign out of the app so I just closed out of the app and will wait for the session to time out to log me out. Does anyone have any work arounds for this app or am I doing something wrong? Is it just not accessible? Maybe it’s slightly usable? Thanks! Debbie -- The following information is important for all members of the V iPhone list. 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