The wonderful thing about he said / she said is it can't be proven either way, but can be used to justify one's assertions.
I do not know if Apple has such a policy, but I do know that they will repair or replace any product under warranty, and provide way above industry standard customer service for anyone under warranty or service plan. The majority of computer company service plans only cover a set number of customer service/tech support calls. When you exceed that number, you are charged significant amounts of money for each tech support question. In my experience, the majority of tech companies will not send out a replacement product until after they receive the original product. In my experience, the majority of tech companies only pay freight to send product back to me. In my experience, aside from Assistive Technology specific companies, the vast majority of tech companies do NOT set up dedicated support toll-free numbers for disabled customers. In my experience with mobile phones, if the phone has a slight rattle in it, but the phone works properly, no company will replace the phone after the initial replacement period. I've worked for a couple different AT companies in the past. One of the companies was very focused on customer service. Because this was our focus, many people complained about our product. We released patches and upgrades monthly. The more responsive we were, the more people complained. Another AT company I worked for only paid a little more than lip-service to customer service. We released patches every few months or longer. This company was larger, and we received less complaints. And, more people purchased this company's products. Therefore, the lesson companies should learn is to just ignore the complaints if you want to grow from a smaller to a larger company? David Chittenden, MSc, MRCAA Email: [email protected] Mobile: +64 21 2288 288 Sent from my iPhone On 06/11/2012, at 16:22, James Mannion <[email protected]> wrote: > I also heard that episode, but the really disturbing thing is in the > latest one after that, someone from Apple had commented that they have > a policy that they will not replace an IPhone for the rattle problem > and they stated tey have official Apple documents that state they will > not do it. That is really disturbing when some are clearly having > issues with a rattle that is not there in others and it sounds like > Apple is taking the direction of a cover up. If some do not rattle, > none of them should. Apple needs to own up to their crap for quality > control and make things right for everyone. > > On 11/5/12, Grant Hardy <[email protected]> wrote: >> Hi all, >> >> Just wanted to give an update on the "rattle" sound I heard when >> shaking my iPhone 5. >> >> My phone company offers a 14-day window where you can get your unit >> exchanged with a brand-new, sealed unit. I opted for this just in >> case. >> >> The new unit has no rattle at all. I'm very happy. >> >> I'm convinced there was something moving around in the older unit that >> shouldn't be. >> >> Grant >> >> On 10/24/12, Grant Hardy <[email protected]> wrote: >>> For sure, the thing is though that the subtle clicking sound on my >>> phone isn't at all significant. If I take it back and get a >>> replacement, it'll be a refurbished unit which I really don't want if >>> I can help it. >>> >>> On 10/24/12, Sieghard Weitzel <[email protected]> wrote: >>>> Hi all you who have a rattling iPhone, >>>> >>>> Rob from the Today in iOS Podcast just covered this issue in his last >>>> episode and he had several callers who called in reporting that they had >>>> various noises. One caller said his made more of a stronger rattle/clunk >>>> and >>>> that he ended up getting a new iPhone after he took his phone to an >>>> Apple >>>> Store and the tech determined his battery was slightly loose. Other >>>> callers >>>> said the small clicking/rattle could be the camera lens or the home key. >>>> My >>>> 4S is dead quiet and I never noticed a rattle with my 4 either and I had >>>> an >>>> iPhone that made a significant noise when I shook it I'd probably take >>>> it >>>> back to Apple and argue that this should not be which seems to be what >>>> quite >>>> a few of the callers seemed to agree with. >>>> >>>> >>>> Regards, >>>> Sieghard >>>> >>>> >>>> -- >>>> You received this message because you are subscribed to the "VIPhone" >>>> Google >>>> Group. >>>> To search the VIPhone public archive, visit >>>> http://www.mail-archive.com/[email protected]/. >>>> To post to this group, send email to [email protected]. >>>> To unsubscribe from this group, send email to >>>> [email protected]. >>>> For more options, visit this group at >>>> http://groups.google.com/group/viphone?hl=en. >>>> >>>> >>>> >>> >> >> -- >> You received this message because you are subscribed to the "VIPhone" Google >> Group. >> To search the VIPhone public archive, visit >> http://www.mail-archive.com/[email protected]/. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/viphone?hl=en. >> >> >> > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/[email protected]/. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > > -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/viphone?hl=en.
