Kitty, try turning phone off, then back on. I would be needing help to do that, 
if Voiceover is not working. 

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of 
kitty hevener
Sent: Sunday, January 9, 2022 5:27 PM
To: viphone user group <[email protected]>
Subject: need help getting my SE 2020 working properly again

I forgot to put my phone on charge last night.  Consequently, battery ran down. 
 Since recharging, I discovered that I can not give voice commands to open my 
aps.  When flicking around the screen, voice over does not speak.  Yet, when I 
hold the home button and say “voiceover on”, I get message saying voice over is 
on.  When trying to unlock phone, have to enter pass code, as it is no longer 
responding to my fingerprint.  

 

Called apple accessability for help.  Did screen share.  While on phone,  my 
phone behaved like I would expect it to.  By that, I mean that I could flick to 
all my aps and hear everything as expected.  Hung up from phone call and 
discovered that my phone went back to doing what it was doing prior to calling 
apple accessability.  Called apple accessability tweo more times.  I was 
talking to rep and when they went to check my account, they never came back.  
This was 7-8 minutes in to the call.  I truly have never seen my phone behave 
like this.  Please help.  Thanks.

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