It took me a bit to get used to face ID.  I find that if I have the
phone on my lap and I kind of turn my head kind of towards my phone
that things work better.  I didn't have to much trouble setting up
face ID in the beginning which was unexpected for me.  Glad you were
able to get things resolved.

On 1/10/23, Feliciano Godoy <[email protected]> wrote:
> Glad to hear you figured it out and nothing is wrong with your device.
>
> Feliciano
> For tech tips and updates:
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> who do. -Steve Jobs
>
> On Jan 9, 2023, at 6:03 PM, janet gross <[email protected]> wrote:
>
> 
> Hi Everyone,
> I spent some time on the phone today with Apple Support.  I finally got to
> enable Face ID.  What I had to do was hold the phone down close to my lap,
> and holed the phone a little toward the left, and look down at the phone,
> and then Voiceover started reading to me the directions which way to move my
> head!  I was holding the phone strait  out in front of my face, as I usually
> did to enable Face ID, but not this time.  I found this method to be quite
> unusual, but it worked!  The Apple rep and I shared screens, so he could
> tell me where to put the phone.  The Apple rep said that is how the camera
> is seeing my face.  I have to admit, I wouldn’t have ever thought of that!
> Now, about my Bose Speaker not connecting to Apple Music.  The rep and I did
> just about everything we could think of, we removed the speaker from the
> phone, reconnected the phone back to Bluetooth, checked all    The Bluetooth
> settings, and nothing would work, so then the Apple rep said hey Janet did
> you check the volume buttons on the side of your phone, I said oh ok I will
> check them, and I pressed the up volume button, and sure enough, the Bose
> Speaker was playing the Apple Music!  Wow, you talk about feeling like an
> idiot, I sure did!  The Apple rep and I both started laughing!  What a idiot
> I felt like!
>
> Thank you all so much, as it is greatly so appreciated!
>
> Janet
>
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-- 
Joshua Hendrickson

Joshua Hendrickson

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