Glad to hear you figured it out and nothing is wrong with your device.

Feliciano
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On Jan 9, 2023, at 6:03 PM, janet gross <janet.harv...@outlook.com> wrote:


Hi Everyone,
I spent some time on the phone today with Apple Support.  I finally got to 
enable Face ID.  What I had to do was hold the phone down close to my lap, and 
holed the phone a little toward the left, and look down at the phone, and then 
Voiceover started reading to me the directions which way to move my head!  I 
was holding the phone strait  out in front of my face, as I usually did to 
enable Face ID, but not this time.  I found this method to be quite unusual, 
but it worked!  The Apple rep and I shared screens, so he could tell me where 
to put the phone.  The Apple rep said that is how the camera is seeing my face. 
 I have to admit, I wouldn’t have ever thought of that!  Now, about my Bose 
Speaker not connecting to Apple Music.  The rep and I did just about everything 
we could think of, we removed the speaker from the phone, reconnected the phone 
back to Bluetooth, checked all    The Bluetooth settings, and nothing would 
work, so then the Apple rep said hey Janet did you check the volume buttons on 
the side of your phone, I said oh ok I will check them, and I pressed the up 
volume button, and sure enough, the Bose Speaker was playing the Apple Music!  
Wow, you talk about feeling like an idiot, I sure did!  The Apple rep and I 
both started laughing!  What a idiot I felt like!

Thank you all so much, as it is greatly so appreciated!

Janet

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