Hello Marilyn,

I don't know if it's the right term in English but it's a good thing to know 
the gesture for forced restart. 
quick clic on volume +,
Quick clic on volume minus,
Hold start botton for about 15 secondes 

Lyne

> Le 10 mai 2023 à 06:57, marilyn <[email protected]> a écrit :
> 
> Hello everyone, 
> My 2023 iPhone seems to be dead though it is fully charged. The alarm went 
> off and I pressed the home button to stop it. Nothing after that. Once before 
> it also seemed dead and I ended up at the Apple store. They told me it was in 
> this state because of an update. The consultant said to press the volume up 
> and down buttons, hold the power on button for the count of 100 etc. etc. Of 
> course if it is again an update causing the problem, I cannot remember the 
> sequence of steps to activate the phone again. Any help would be greatly 
> appreciated. Many thanks. 
> Marilyn 
> 
> 
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