Good Morning: You are having the same problems that I had a year ago
with the Spectrum App. Their Tech's have no accessibility training with
these applications. They only want to sell the settopbox. I had a tech
out at that time on a line problem and he didn't even know about Voice
Over. At that time I decided to try a Fire Stick before going to the
Apple TV and the Spectrum App wasn't even in the App Store. If you
wished to use a Fire Stick you had to break Amazon's Security.
Spectrum's App doesn't work at all on an Apple TV. The only way to hear
Audio Description was from their library, not from live streaming. That
forced me dto change to an Apple
TV and go to Direct Streaming. You can find out a lot more information
from the adp-list, which is an email list on the acblists.org web page.
You can subscribe by sending a message to
[email protected]. Good luck.
Dave
On 9/19/2023 8:41 PM, Debbie Downey wrote:
That is what I was afraid of; someone else on another list has the SE 2022 and
has these issues. I bet if we got the newer phones without the home button
especially the iPhone 13, or higher that this wouldn't be an issue but who
knows?
If you call the accessibility department, they don't know anything about the
app, only the cable boxes from what it seems.
Debbie
-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Ron
Canazzi
Sent: Tuesday, September 19, 2023 8:04 PM
To: [email protected]
Subject: Re: Issue With Spectrum Mobile App Accessibility
Hi Debbie,
I am using both an iPhone SE 2020 (no SIM for home use/app usage such as
SiriuxXM, Spectrum Mobile, TuneIn ETC.) and also an SE 2022 which has the same
apps and a SIM card for phone calls. (I love those home keys.)
On 9/19/2023 7:23 PM, Debbie Downey wrote:
HI Ron,
What model of iPhone do you have?
I noticed this problem a few weeks ago and called Spectrum Accessibility and
they had no idea. WE had just gotten a new modem and they thought that there
was a problem so sent someone out. They did fix a problem but this had nothing
to do with the app. The supervisor in dispatch had an iPhone 14 and turned on
Voiceover and I heard the usual tabs that I used to get such as guide. You no
longer have the guide tab, however, I'm using an iPhone 8.
I did leave feedback in the form in the app settings about this but don't
expect much. We ultimately got rid of the TV part of our plan anyway since the
price was just getting ridiculous! So, I'm wondering if you have a newer phone
if these problems aren't happening?
I did kind of find a workaround; I swiped with 3 fingers from page to page like
I used to do in the guide and at least was able to find some more channels but
this is not acceptable. The filters didn't seem to work for me even though I
had them set for all channels and in numerical order.
What a mess!
Debbie
-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of
Ron Canazzi
Sent: Tuesday, September 19, 2023 6:08 PM
To: ViPhone List <[email protected]>
Subject: Issue With Spectrum Mobile App Accessibility
Hi Group,
i got my first iPhone in March of 2019. I installed the Spectrum Mobile App for
iPhone in June of 2019. The app worked perfectly and was totally accessible
until yesterday. The app updated and now I have difficulty navigating the
interface. The app opens with a group of new filters, but setting and
navigating this screen is almost impossible. Gone are the simple 'all channels'
and 'simple Favorites' navigation screen when a single swipe right or left
moved you up and down the screen from channel to channel and a simple double
tap launched the selected channel.
Has anyone else noticed this or am i missing something as far as adjustments or
is this the new order of things with respect to the app? If so, and if people
want to keep using the app, I suggest you give feedback through the developer
website or the feed back link within the app settings.
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