Hey Arnold, taking away the ability to add to the library is a fundamental
change to the app, removing functionality I paid for. The app will not
remain the same.

Grant Hardy


On Mon, Apr 1, 2024 at 12:20 PM Arnold Schmidt <[email protected]> wrote:

> I interpreted what they said to mean that everything about the app prior
> to subscription would continue to work. The only change would be that one
> no longer could add new content for it to read,  and none of the new
> features would be added.
>
> Arnold Schmidt
>
> Sent from  Arnold's  iPhone S E 3
>
> On Apr 1, 2024, at 2:51 PM, Grant Hardy <[email protected]> wrote:
>
> 
> Hey Christopher, no, I absolutely appreciate your opinion, please don't
> feel like you shouldn't have commented. I also understand that the
> economics of creating and maintaining a functional, niche app like this are
> very difficult. However, the only thing I have an issue with is willfully
> introducing code that will disable people's previous purchases. I don't
> think that's appropriate because it sets a precedent where any purchase
> you've made from the App Store could not just get out of date, but actually
> be revoked. That wouldn't be healthy for the community. I don't have an
> issue with anything else they're doing, only this one specific behaviour.
>
> To give an over the top example, screen readers have introduced
> subscription plans for users who want them. Now imagine if your screen
> reader developer wrote to you one day advising that they were going to be
> disabling the license you purchased, and you would then have to start from
> scratch by renting it again. That's essentially what's happened here,
> because my purchases (VDR, several voices, Voice Dream Scanner) are not
> going to be available to me anymore.
>
> Grant Hardy
>
>
> On Mon, Apr 1, 2024 at 4:53 AM Christopher Chaltain <[email protected]>
> wrote:
>
>> You’re right, if they just let the existing app die on the vine, and they
>> put out a new app, then it wouldn’t be much of a burden to them. I was
>> assuming they’d still just have one app that would start including the new
>> functionality for the subscribers but leave the existing functionality for
>> the current users. This would require branches in the code, ongoing
>> maintenance for those with the existing functionality and regression
>> testing to make sure existing functionality didn’t break.
>>
>>
>>
>> Again, you’re right. They couldn’t pull the app from the store and erase
>> it from everyone phone, but if they just pivoted away from the app
>> altogether because supporting it as is isn’t sustainable then what
>> functionality would be impacted and how long would it be before it stopped
>> functioning altogether? My point was that enforcing the guidelines won’t
>> make a business model sustainable and keep a company afloat.
>>
>>
>>
>> Sounds  to me like Winston had a great idea for an app, couldn’t keep
>> putting food on the table the way things were, sold it to another company
>> who’s also trying to make it work, and is now fumbling it’s way to get to a
>> position where they can support a great app and make some money off of it
>> as well. I just don’t see bad guys here, but rather developers trying to
>> adjust to a changing market.
>>
>>
>>
>> Sorry, I should have just left this alone. Like I said, I think y’all
>> have a point about these guidelines, and I think you should definitely
>> raise it with the developers and Apple. ,I know I may keep using the app if
>> this all works out. If not, I’ve already gotten my money’s worth from Voice
>> Dream, and I’ve already started  using alternatives.
>>
>>
>>
>> --
>>
>> Christopher (AKA CJ) =>÷
>>
>> Chaltain at Outlook, USA
>>
>>
>>
>> *From:* [email protected] <[email protected]> *On Behalf
>> Of *Grant Hardy
>> *Sent:* Sunday, March 31, 2024 10:12 PM
>> *To:* [email protected]
>> *Subject:* Re: Please submit feedback to Apple about Voice Dream Reader
>>
>>
>>
>> Hey Christopher, I’m a little bit confused by what you are saying. If
>> Voice Dream Reader’s developer grandfathered in existing users, didn’t
>> provide us with any updates, but also didn’t disable our previously
>> purchased functionality, and just released a new app with the subscription,
>> what do you mean when you say that wouldn’t be free for them? There
>> wouldn’t be any additional development, testing or technical support needed
>> for the previously purchased app, so I can’t imagine what costs they would
>> incur. Or do you mean the opportunity cost, as in, the lack of revenue from
>> users who previously bought perpetual licenses and are now being asked to
>> re-purchase, rent, our licenses again? As for pulling the app from everyone
>> if the App Store team told them they can’t change the terms for previous
>> customers, I’m not really sure how that would benefit them or anybody else,
>> it sounds like a zero-sum solution where everybody loses. I don’t know
>> exactly how that works either if developers wish to erase something from
>> everyone’s purchase history but it’s extremely uncommon. I have many
>> discontinued apps that I can still redownload. I think one thing this has
>> taught me is the benefits of keeping the app installation files locally on
>> your computer like we used to in the good ‘ol days. You can use iMazing on
>> Mac to download these, not sure about Windows but possibly an older version
>> of iTunes. I feel like there’s some vulnerability in counting on being able
>> to download the latest versions of apps from the App Store’s purchase
>> history given this type of situation.
>>
>>
>>
>>
>> Grant Hardy
>>
>>
>>
>>
>>
>> On Sun, Mar 31, 2024 at 4:46 PM Christopher Chaltain <
>> [email protected]> wrote:
>>
>> I didn’t listen to Jonathan Mosen’s interview, but if this is really an
>> issue of a sustainable business model then Apple’s guidelines can’t keep a
>> developer from just pulling the app altogether. I don’t know what their
>> user community looks like, so I don’t know if this is an issue for them or
>> not. It does seem to be though that supporting current customers with
>> current functionality, as well as future customers with new functionality,
>> isn’t going to be free. There will be development, test and maintenance
>> costs.
>>
>>
>>
>> I’m not saying anyone shouldn’t contact Apple and pursue this, in fact I
>> think that’s exactly what people should do. I’ll be interested to see what
>> comes of it.
>>
>>
>>
>> --
>>
>> Christopher (AKA CJ) =>÷
>>
>> Chaltain at Outlook, USA
>>
>>
>>
>> *From:* [email protected] <[email protected]> *On Behalf
>> Of *Grant Hardy
>> *Sent:* Sunday, March 31, 2024 3:47 PM
>> *To:* [email protected]
>> *Subject:* Re: Please submit feedback to Apple about Voice Dream Reader
>>
>>
>>
>> Hi Arnold,
>>
>>
>>
>> None of these would happen. Nothing that dramatic would occur. What Apple
>> could do is simply reject their update and tell them to fix the app so
>> functionality isn't taken away from previous customers. The Apple review
>> team rejects many new apps and app updates on a regular basis and it's not
>> a big deal. Devs just implement the required changes and then they're good
>> to go. Alternatively, if the code is already live with the update released
>> last week, Apple could pull the app from the store until they fix it,
>> especially since the change was undocumented until you installed the update.
>>
>>
>>
>> However it's also possible that this will fly under Apple's radar or that
>> they'll choose to not act. Even though this clearly doesn't jive with my
>> reading of the guidelines, subscription models are all over the place and I
>> think a lot of this type of behaviour flies under the radar. The review
>> team doesn't catch everything.
>>
>>
>>
>> Of course it's also possible I'm simply reading the guidelines
>> incorrectly.
>>
>> Grant Hardy
>>
>>
>>
>>
>>
>> On Sun, Mar 31, 2024 at 1:38 PM Arnold Schmidt <[email protected]> wrote:
>>
>> Another thing to wonder about: Suppose Apple investigates and decides
>> that their guidelines have been violated. What can Apple do about it that
>> won't hurt everybody. They can simply remove VoiceDream from the app store.
>> They could sue the developers and end up in court which would probably take
>> years to resolve. Apple could issue some update to the IOS which would
>> prevent VoiceDream from operating while the issue is resolved.Or, the
>> developers could just say, well, to heck with it, we will simply stop
>> supporting the thing and go out of business because it isn't worth going to
>> court over.  If any of these solutions are acurate, we all would end up
>> worse off than if Apple just let it go.
>>
>>
>>
>> Arnold Schmidt
>>
>>
>>
>> Sent from  Arnold's  iPhone S E 3
>>
>>
>> On Mar 31, 2024, at 3:55 PM, Grant Hardy <[email protected]> wrote:
>>
>> 
>>
>> Hi Arnold,
>>
>>
>>
>> As per your second point, there could still be lots of reasons to get a
>> subscription, but they should revolve around new features. The developers
>> could release new features on top of the existing app, and if they were
>> compelling enough then users would definitely want to subscribe to get
>> access to them.
>>
>>
>>
>> However, as of my understanding of this app, subscriptions shouldn't
>> charge for features already bought with different terms. In my case, those
>> features include browsing BookShare, adding and reading content, various
>> voices, and scanning documents.
>>
>>
>>
>> As was pointed out in the podcast posted here a few days ago from
>> Jonathan, they could also release a completely new app, charge for it
>> monthly, not update the previous app anymore, and we could then use the
>> previous app on the terms we agreed upon. The issue is releasing an update
>> that disables features.
>>
>>
>>
>> Thanks,
>>
>> Grant Hardy
>>
>>
>>
>>
>>
>> On Sun, Mar 31, 2024 at 12:49 PM Grant Hardy <[email protected]>
>> wrote:
>>
>> Hi Cara,
>>
>>
>>
>> I really appreciate your insight on this and you said it far better than
>> I did.
>>
>>
>>
>> Ultimately, with all of the controversy surrounding the App Store given
>> developments in the EU etc., one thing that everyone usually acknowledges
>> is that the App Store operates within certain guidelines, and those have
>> huge benefits to both users and developers. Some are more asateric, like
>> "please don't modify the status bar or hide system messages etc.". Some are
>> more protective, like the one I quoted (e.g. something like "please don't
>> take away what users previously bought and try to charge for it again").
>> What I'm throwing out there is that if the App Store is going to be the
>> exclusive place where I can get apps, I'd like developers to follow the
>> guidelines so I can get the functionality and protections the App Store is
>> designed to offer. And I would like a mechanism to report when I believe
>> developers aren’t following what they agreed upon.
>>
>>
>>
>> It's just baffling to me that previous purchases are being intentionally
>> disabled and I'm a little taken aback that the arguments on either side
>> haven't addressed this. If you know of any way to report this to Apple and
>> get a response, I'd certainly love to hear it.
>>
>>
>>
>> I know that this app is used in many schools and universities where money
>> is tight, and while new users have had subscriptions for a few years, it's
>> possible that a high school or university student is still in the system
>> with a perpetual license. What this means is that their app might be
>> disabled around exam time in the school year, possibly without much notice.
>> I can personally attest that the banner was not noticeable to me as a VO
>> user and I only learned about it based on this list. I'm concerned this
>> could impact the very demographics who are best served by this app. But
>> more to the point, I'm questioning whether we truly are getting the
>> protections we thought we were getting by buying from the App Store. When I
>> switched to Apple Music I kept all the songs I'd bought outright, and even
>> if I canceled it I would still keep those songs. This would be like having
>> all my previous purchases taken away as of a certain date.
>>
>>
>>
>>
>>
>>
>> Grant Hardy
>>
>>
>>
>>
>>
>> On Sun, Mar 31, 2024 at 9:06 AM Cara Quinn <[email protected]> wrote:
>>
>> Hi Richard and All,
>>
>>
>>
>> Let me state right out front that I am absolutely not sharing any
>> opinions here on this issue. I’m not really a user of the app so have no
>> horse in this race. :)
>>
>>
>>
>> Having said that though, this doesn’t really fit with what Grant is
>> saying. One important aspect of this app’s functionality is to allow folks
>> to add to their library. So in this case, yes, previously purchased
>> functionality is being removed.
>>
>>
>>
>> Also, even though the dev guidelines are guidelines, and thus not
>> legally-binding, I would absolutely consider contacting Apple, not to
>> complain, but to simply ask for clarification on this situation.
>>
>>
>>
>> As a developer on the App Store, myself, I can’t just do whatever I want
>> and still be on the store. That is what the guidelines are for.
>>
>>
>>
>> If I released an app, and offered a subscription along with a more
>> expensive lifetime purchase option, should I then be allowed to turn around
>> a couple of months later and tell all owners of the app that they all need
>> to move to the subscription? When someone makes a purchase, that can be
>> seen as a form of contract. This is obviously subject to specifics, of
>> course, and please, by all means, feel free to correct me if I’m wrong.
>>
>>
>>
>> I know that the Voice Dream situation has happened over a longer period
>> than my example above, but in my example, just say that I decided after
>> three months or so to begin charging everyone a subscription, regardless of
>> whether they had already purchased the app. Would this be appropriate? What
>> about if I did this after a month? What about six months? -or a year? What
>> time frame is appropriate? Does time frame matter?
>>
>>
>>
>> In any case, there is a guideline (which Grant quoted) which does seem to
>> address this. So I would be curious here to see what Apple has to say on
>> this.
>>
>>
>>
>> Regardless, I hope there can be a good and appropriate outcome to this
>> situation which honors the money that folks have spent and also allows the
>> Voice Dream team to continue their excellent work!
>>
>>
>>
>> Cheers and Happy Easter to those who celebrate! :)
>>
>>
>>
>> Cara
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Mar 31, 2024, at 6:26 AM, Richard Turner <[email protected]>
>> wrote:
>>
>>
>>
>> If you listen to Jonathan's podcast you will learn that after May 1st,
>> you will still be able to access everything in your library. Apparentbby,
>> you will not be able to add to the library. I think that fits your analogy
>> with purchasing a game.
>>
>>
>>
>> Richard, USA
>>
>> “Grandma always told us, “Be careful when you pray for patience. God
>> stores it on the other side of Hell and you will have to go through Hell to
>> get it.”
>>
>> -- Cedrick Bridgeforth
>>
>>
>>
>> My web site: https://www.turner42.com/
>>
>>
>>
>>
>>
>>
>>
>> On Mar 30, 2024, at 9:41 PM, Grant Hardy <[email protected]> wrote:
>>
>> 
>>
>> Hey Richard,
>>
>>
>>
>> I absolutely appreciate that the economics of maintaining an app are
>> tricky.
>>
>>
>>
>> However, Apple Developer guideline 3.1.2 clearly states:
>>
>>
>>
>> If you are changing your existing app to a subscription-based business
>> model, you should not take away the primary functionality existing users
>> have already paid for. For example, let customers who have already
>> purchased a “full game unlock” continue to access the full game after you
>> introduce a subscription model for new customers.
>>
>>
>>
>>
>>
>> This is why, for example, when the Weather Gods app converted to a
>> subscription, existing users (those who already paid for the app) kept the
>> functionality they previously paid for.
>>
>>
>>
>> In this case, it seems like all our purchases (Voice Dream Reader, any
>> purchased voices, Voice Dream Scanner, etc.) are simply going to be
>> disabled. I do have some concerns with that, because it seems like the
>> quoted Apple Developer review guideline states that this shouldn't occur.
>>
>>
>>
>> I don't have any concerns about charging a subscription for new users, or
>> charging existing users for updates. But I haven't ever heard of an app
>> that is disabling previously purchased functionality from working at all.
>> Regardless of the PR that this generates, I'm a little unclear how this is
>> in accordance with the Developer Guidelines as quoted above.
>>
>>
>>
>> If it is, I am curious then if it would be reasonable to expect every app
>> purchase we've made on iOS to be disabled then at some point. I'm not
>> talking about apps not being developed anymore and possibly not working
>> anymore given an update to iOS etc.. I am talking about code that
>> specifically tells the app not to recognize your previously purchased
>> license.
>>
>>
>>
>> just some food for thought. Again, I am absolutely sympathetic to the new
>> owners of Voice Dream Reader, but I don't think disabling previous
>> purchases is the appropriate solution. At the moment, I'm working on
>> transitioning my audio content to Downcast. Haven't decided what to do
>> about my text content yet.
>>
>>
>>
>> Thank you,
>>
>> Grant Hardy
>>
>>
>>
>>
>>
>> On Sat, Mar 30, 2024 at 6:01 PM Richard Turner <
>> [email protected]> wrote:
>>
>> I took Dennis’s advice and made a donation to listen to Jonathan
>> interviewing Kishin Manglani from the Applause Group.
>>
>> It is very much worth listening to.  It is fairly long, but it is very
>> clear that they care very much about their customers and are doing their
>> best to provide a quality product and adding new features.
>>
>>
>>
>> The one thing I noticed if you go into the Voice Dream Reader app and
>> double tap on settings, then on subscription, it brings up the post titled
>> Pricing Changes for One-Time Purchasers.
>>
>> As you read through that, when you get to the line that says, try the 14
>> day trial or something like that, it doesn’t say it is a link or button,
>> but if you double tap on that, it takes you to the app store where you can
>> choose to subscribe and get 2 weeks free if you were a one-time purchaser.
>> I don’t know what you get if you are a new subscriber.
>>
>>
>>
>> But signing up this way keeps it fairly simple and familiar since it is
>> within the app store.
>>
>> The difference from subscribing through the link through a service that
>> seems to be called Stripe or something; whatever Jonathan said, the
>> Applause Group gets a higher cut of the payment than if you go through the
>> app store.
>>
>> I don’t know if people realize, that whatever price you pay for an app
>> through the app store, Apple gets a pretty big cut.  I think 20 or 30
>> percent and the developer gets the rest.
>>
>>
>>
>> IN any case, I’ve signed up through the app store.
>>
>>
>>
>> They will be offering a monthly option in the not too distant future.
>>
>>
>>
>> HTH,
>>
>>
>>
>> Richard, USA
>>
>> "It's no great honor to be blind, but it's more than a nuisance and less
>> than a disaster. Either you're going to fight like hell when your sight
>> fails or you're going to stand on the sidelines for the rest of your life."
>> -- Dr. Margaret Rockwell Phanstiehl Founder of Audio Description (1932-2009)
>>
>>
>>
>> My web site: https://www.turner42.com
>>
>>
>>
>> *From:* [email protected] <[email protected]> *On Behalf
>> Of *Dennis Long
>> *Sent:* Saturday, March 30, 2024 11:47 AM
>> *To:* [email protected]
>> *Subject:* RE: Please submit feedback to Apple about Voice Dream Reader
>>
>>
>>
>> You can subscribe to livingly blindfully plus for just 60 American cents
>> and get access today or wait 3 days.  I strongly encourage you to listen to
>> it.  I do think the Voicedream team does care and value our feedback.
>>
>>
>>
>> *From:* [email protected] <[email protected]> *On Behalf
>> Of *Michael Irons
>> *Sent:* Saturday, March 30, 2024 2:45 PM
>> *To:* [email protected]
>> *Subject:* Re: Please submit feedback to Apple about Voice Dream Reader
>>
>>
>>
>> Hello everybody I believe that we just have to except what do people with
>> voice dream reader want to do. That developers are totally free to increase
>> prices or make free apps, paid apps or whatever they feel they want to do
>> need to do or have to do to make money. Just remember that Free doesn’t
>> make any money for anybody and, he doesn’t buy anyone’s lunch. I think we’d
>> all be better served if we could look for something that does the same
>> things as voice dream reader and it’s either Free or at least at low cost.
>> It just sounds like the people that work with voice dream reader are going
>> to do whatever they’re going to do and they’re not willing to, or able to
>> change their minds.  Just trying to find an alternative would be a lot more
>> productive for everybody than just talking about not being able to use
>> voice dream reader. I’m just saying all this whatever it’s worth. For all I
>> know it may not be worth anything not even a plug penny or a plug nickel.
>>
>> Sent from my iPhone
>>
>>
>>
>> On Mar 29, 2024, at 6:46 PM, Sieghard Weitzel <[email protected]> wrote:
>>
>> 
>>
>> I highly doubt it violates any Apple rules, if a developer decides to
>> increase the price for their app or to charge something for a previously
>> free app or to switch to a subscription model then that is entirely their
>> decision.
>>
>>
>>
>> *From:* [email protected] <[email protected]> *On Behalf
>> Of *Grant Hardy
>> *Sent:* Wednesday, March 27, 2024 10:17 PM
>> *To:* [email protected]
>> *Subject:* Please submit feedback to Apple about Voice Dream Reader
>>
>>
>>
>> Hey guys,
>>
>>
>>
>> If you search for Voice Dream Reader on the App Store, open the page for
>> the app, and scroll down, there is an option to "report a problem". Please
>> consider reporting what the developer is doing to Apple. I am not sure if
>> it violates any developer guidelines, but it sure seems like it would:
>> selling lifetime licenses with agreed upon terms and then disabling them.
>> The nature of how the update was released also didn't give users any
>> warning or opt-out, as the new deadline wasn't mentioned in the release
>> notes. I think Apple uses these for internal purposes, and if enough people
>> file reports then they may act upon it.
>>
>>
>>
>> I would also recommend leaving a review of the app and mentioning the
>> upcoming disabling of previously purchased licenses, and how the update was
>> handled.
>>
>>
>>
>> I absolutely do not have a problem with developers going the subscription
>> route, charging for new features and updates, or raising prices. It's a
>> tough world out there. But I do have serious concerns about pushing out an
>> update that disables previously purchased licenses from continuing to work
>> at all and not mentioning that this would happen in the release notes. I
>> would imagine this will impact many schools and other educational
>> institutions as well who will rely on having access to this app at least
>> for the remainder of the school year.
>>
>> Let's hope we can share with the developer and Apple some constructive
>> feedback.
>>
>>
>>
>> Grant Hardy
>>
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If you have any questions or concerns about the running of this list, or if you 
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moderators directly rather than posting on the list itself.

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[email protected].  Your list owner is Cara Quinn - you can reach Cara at 
[email protected]

The archives for this list can be searched at:
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