Hi, Amy:
Call Bank of America during the week when tech support and others are 
available.  Please explain this is a reasonable accommodation under the ADA.  
Good luck.

-----Original Message-----
From: 'Amy ruell' via VIPhone <[email protected]>
Sent: Saturday, July 20, 2024 3:35 AM
To: [email protected]
Subject: Trouble with Zell and Bank Of America app


Sent from my iPhone Hello all,
I have no difficulty paying people with Zelle. In general, I find the Bank of 
America app quite accessible. However, I am now trying to request money from 
someone who does not use Zelle easily. I can get to the screen and can find 
that contact, and there is Zelle credentials. However, once I enter the amount 
I am requesting, I swipe to a button that reads deposit to select account. 
However, if I try to activate the button, nothing happens. Interestingly, my 
sited husband indicates that there is no such button at that spot on the 
screen. I have tried connecting with Bank Of America employees to no avail. Any 
suggestions greatly appreciated. I've been at this for quite some time today 
without success.
Amy.



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