Hi,
Unfortunately, tech acts up at times and simple troubleshooting needs to take 
place. Have you tried shutting down your iPhone to remedy the issue? Before 
considering your phone a paperweight, you can do simple things like resetting 
the phone without erasing its content. I would suggest you perform a full 
icloud backup then performing a reset, this will freshen things up without 
resetting the content. You will have to set WIFI settings and other 
personalized    settings like voiceover.

You can reset by going to settings, general transfer or reset iphone followed 
by reset. Do not choose the option get started  to prepare for new iphone as 
this option will erase your complete iphone.

If resetting doesn't remedy the issue, you will have to perform a complete 
reset and restore from iCloud backup before going the new phone route would be 
my recommendation.


Feliciano 

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Donald 
Roberts
Sent: Tuesday, December 30, 2025 8:28 PM
To: [email protected]
Subject: Need help diagnosing a problem

My S E 2020 is showing its age. I am not ready to pitch it just yet but may 
have to do so because of circumstances which I will outline below and hope that 
some of you techies have some productive ideas for solving the problems I will 
attempt to describe.

First of all, I am able both to send and receive phone calls and text messages 
on this S E 2020 which is running IOS 18.7.1. However, although I can load the 
messages app, I am not able to load much else including but not limited to Be 
my eyes, Meta, or the app store. The only settings I checked would be the 
software so I could give the correct IOS version number

Well, there you have it. Other than calling Apple tomorrow, I don't know what 
else to do to determine the basis of the problem. If I find it necessary to buy 
a different phone, I will probably go for something like a 16 E as I have not 
heard anything negative about that phone. If I get a different phone, it will 
likely be from Apple. However, I would appreciate knowing the names of 
reputable sellers of good condition used iPhones.

Thanks in advance for answers or suggestioins.

Don Roberts

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