Hi Raul, As I helped in the development of this app, let me see what we can do on our end. I can make no promises, because the App store should have known that you had already purchased this app, but it may have gotten confused by the fact that there are two versions. Who knows, but I'll check in to this.
Neal -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Kramlinger, Keith G., M.D. Sent: Thursday, February 28, 2013 4:56 PM To: '[email protected]' Subject: RE: app refund problem with list recorder full version Hi Raul, I would hope you'd try to advance it to another level of review. This sounds very confusing, and perhaps Apple should be aware that apps from the same developer with the same name should perhaps have clear disclaimers or warnings or cautions to purchasors . I wouldn't be optimistic about getting your $7.99 credit, but it may be useful to bring this to the attention of Apple, and perhaps the developer. Keith -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Raul A. Gallegos Sent: Thursday, February 28, 2013 4:44 PM To: ViPhone List Subject: app refund problem with list recorder full version Hi all. I realize the subject might be a bit confusing. So, I'll do my best to explain. Now, if in the end, I can't get a resolution due to my idiot action today, then shame on me. Didn't we establish a few days ago that the I in the name stands for idiot? In any case, here's the problem. I was doing some app maintenance on my phone and saw that I had two apps in the recording folder. List Recorder and List Recorder Full. I erased List Recorder Full by mistake and then realized that it's the one I actually needed over just List Recorder. So, I went to the app store and purchased it. I should have known something wasn't right when I hit the $7.99 button, which turned into a buy button and then after I pressed enter on my password, I didn't get a notification that I had already purchased the app, blah blah. So, I looked at my purchase history and sure enough, it shows a pending charge for $7.99 plus tax for List Recorder Full. Back in July last year I had purchased List Recorder for 99 cents and then did the in-app purchase for $7.99 to get the full version. Some time from then until now, the app split into two apps, one called List Recorder and one called List Recorder Full. So, I figured the apps had split, meaning one was the lite version and instead of the in-app purchase, one would get the full version for $7.99. Since I had already purchased the full version due to the in-app purchase, I didn't feel right that I should be charged again for this purchase. So, I wrote apple about this, providing them with the purchase of List Recorder Full, and the order for the one last year in July which shows the in-app purchase. I got a response from them saying that the apps are technically different since one was an in-app purchase, and the one I got today was a separate app for the full version. In short, tough luck. So, I'm wondering if I should follow up with this and see about getting escalated to see if they will reconsider not charging me considering that I will now have two versions of this full app technically. Of course I did this all on the same Apple ID and all that, so it's not a question of IDs. Technically they are right because they are two app versions, but I can't figure out why I had both List Recorder and List Recorder Full on my phone to begin with since the in-app purchase didn't add another app to my phone, it just unlocked the original app. So, am I the idiot for doing the purchase again, or do you guys think I have a case? Heck, I'd even be willing to let Apple keep the $7.99 in exchange for a gift card for that amount since I will still continue to purchase apps. -- Raul A. Gallegos Oh Mario...if only I could control everyone the way I control you ... HOP! YOU LITTLE PLUMBER! HOP! HOP! HOP! - Sheldon Cooper Twitter and Facebook user ID: rau47 -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. 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