Hi all. I realize the subject might be a bit confusing. So, I'll do my
best to explain. Now, if in the end, I can't get a resolution due to my
idiot action today, then shame on me. Didn't we establish a few days ago
that the I in the name stands for idiot? In any case, here's the problem.
I was doing some app maintenance on my phone and saw that I had two apps
in the recording folder. List Recorder and List Recorder Full. I erased
List Recorder Full by mistake and then realized that it's the one I
actually needed over just List Recorder. So, I went to the app store and
purchased it. I should have known something wasn't right when I hit the
$7.99 button, which turned into a buy button and then after I pressed
enter on my password, I didn't get a notification that I had already
purchased the app, blah blah. So, I looked at my purchase history and
sure enough, it shows a pending charge for $7.99 plus tax for List
Recorder Full. Back in July last year I had purchased List Recorder for
99 cents and then did the in-app purchase for $7.99 to get the full
version. Some time from then until now, the app split into two apps, one
called List Recorder and one called List Recorder Full. So, I figured
the apps had split, meaning one was the lite version and instead of the
in-app purchase, one would get the full version for $7.99. Since I had
already purchased the full version due to the in-app purchase, I didn't
feel right that I should be charged again for this purchase. So, I wrote
apple about this, providing them with the purchase of List Recorder
Full, and the order for the one last year in July which shows the in-app
purchase. I got a response from them saying that the apps are
technically different since one was an in-app purchase, and the one I
got today was a separate app for the full version. In short, tough luck.
So, I'm wondering if I should follow up with this and see about getting
escalated to see if they will reconsider not charging me considering
that I will now have two versions of this full app technically. Of
course I did this all on the same Apple ID and all that, so it's not a
question of IDs. Technically they are right because they are two app
versions, but I can't figure out why I had both List Recorder and List
Recorder Full on my phone to begin with since the in-app purchase didn't
add another app to my phone, it just unlocked the original app.
So, am I the idiot for doing the purchase again, or do you guys think I
have a case? Heck, I'd even be willing to let Apple keep the $7.99 in
exchange for a gift card for that amount since I will still continue to
purchase apps.
--
Raul A. Gallegos
Oh Mario...if only I could control everyone the way I control you ...
HOP! YOU LITTLE PLUMBER! HOP! HOP! HOP! - Sheldon Cooper
Twitter and Facebook user ID: rau47
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