You can always depend on Apple to do whatever it takes to satisfy there customers.
Sent from my Verizon iPhone 5! On Feb 28, 2013, at 7:24 PM, "Neal Ewers" <[email protected]> wrote: > Hi Raul, As I helped in the development of this app, let me see what we can > do on our end. I can make no promises, because the App store should have > known that you had already purchased this app, but it may have gotten > confused by the fact that there are two versions. Who knows, but I'll check > in to this. > > Neal > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf > Of Kramlinger, Keith G., M.D. > Sent: Thursday, February 28, 2013 4:56 PM > To: '[email protected]' > Subject: RE: app refund problem with list recorder full version > > Hi Raul, > > I would hope you'd try to advance it to another level of review. > > This sounds very confusing, and perhaps Apple should be aware that apps from > the same developer with the same name should perhaps have clear disclaimers > or warnings or cautions to purchasors . > > I wouldn't be optimistic about getting your $7.99 credit, but it may be > useful to bring this to the attention of Apple, and perhaps the developer. > > Keith > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf > Of Raul A. Gallegos > Sent: Thursday, February 28, 2013 4:44 PM > To: ViPhone List > Subject: app refund problem with list recorder full version > > Hi all. I realize the subject might be a bit confusing. So, I'll do my best > to explain. Now, if in the end, I can't get a resolution due to my idiot > action today, then shame on me. Didn't we establish a few days ago that the > I in the name stands for idiot? In any case, here's the problem. > > I was doing some app maintenance on my phone and saw that I had two apps in > the recording folder. List Recorder and List Recorder Full. I erased List > Recorder Full by mistake and then realized that it's the one I actually > needed over just List Recorder. So, I went to the app store and purchased > it. I should have known something wasn't right when I hit the > $7.99 button, which turned into a buy button and then after I pressed enter > on my password, I didn't get a notification that I had already purchased the > app, blah blah. So, I looked at my purchase history and sure enough, it > shows a pending charge for $7.99 plus tax for List Recorder Full. Back in > July last year I had purchased List Recorder for > 99 cents and then did the in-app purchase for $7.99 to get the full version. > Some time from then until now, the app split into two apps, one called List > Recorder and one called List Recorder Full. So, I figured the apps had > split, meaning one was the lite version and instead of the in-app purchase, > one would get the full version for $7.99. Since I had already purchased the > full version due to the in-app purchase, I didn't feel right that I should > be charged again for this purchase. So, I wrote apple about this, providing > them with the purchase of List Recorder Full, and the order for the one last > year in July which shows the in-app purchase. I got a response from them > saying that the apps are technically different since one was an in-app > purchase, and the one I got today was a separate app for the full version. > In short, tough luck. > So, I'm wondering if I should follow up with this and see about getting > escalated to see if they will reconsider not charging me considering that I > will now have two versions of this full app technically. Of course I did > this all on the same Apple ID and all that, so it's not a question of IDs. > Technically they are right because they are two app versions, but I can't > figure out why I had both List Recorder and List Recorder Full on my phone > to begin with since the in-app purchase didn't add another app to my phone, > it just unlocked the original app. > > So, am I the idiot for doing the purchase again, or do you guys think I have > a case? Heck, I'd even be willing to let Apple keep the $7.99 in exchange > for a gift card for that amount since I will still continue to purchase > apps. > > -- > Raul A. Gallegos > Oh Mario...if only I could control everyone the way I control you ... > HOP! YOU LITTLE PLUMBER! HOP! HOP! HOP! - Sheldon Cooper > Twitter and Facebook user ID: rau47 > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/[email protected]/. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/[email protected]/. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/[email protected]/. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
