Had you selected contact me by phone rather than by email, there would have been an option to have someone call you. Yesterday, I went to this form, filled in my phone number and the nature of the problem, all accessible, clicked call me, and 10 seconds later, my phone rang and there was a person to help me. You can't get much more accessible than that.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Craig Werner Sent: Friday, May 10, 2013 8:55 AM To: [email protected] Subject: Response from Amazon about Emailing Questions about Kindle for iOS App Hello, everyone. A few users on this list have asked if there is an Amazon.com email address to which to direct questions about the accessibility of the Kindle for iOS app. In an effort to answer this question, I went to the "Manage my Kindle" page of my Amazon account and then clicked on "Kindle Support." I then selected my iPhone device from a list of registered Kindle devices. From there, one can choose "Contact Us" and then choose email as the method of communication. Once there, the user may elect to use either the standard form or one designed for screen readers. In either case, the user is presented with some combo-boxes which allow her or him to make choices which will direct the question to the proper department. So far, so good. The trouble is that accessibility is not one of these choices. I clicked on the "Other Questions" choice and asked if there was a dedicated email address to which to send queries about accessibility. Within the hour, I got a response that my message had been sent to the product development team. From this reply, I gather that there is no email address for accessibility. The representative went on to say that if a user has a question, she or he can fill out the form using any of the combo-box choices, and Amazon will do its best to direct the question to the proper department. The representative also suggested that I download Michael Iams's guide to VoiceOver on the Kindle for iOS app, using the link http://www.amazon.com/dp/B00CL5NIGU This guide is a decent summary, but if one knows VoiceOver gestures well, very little in the way of new information can be gleaned from this little book. Craig -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
