Neal, the phone option is one I have exercised from time to time, and often--but not always--I have received solid help. The intent of my inquiry was not to determine whether I could get someone to help me quikckly but rather to determine if there was a special email address to which to direct questions about accessibility. In other words, I was wondering if Amazon maintains a special department or sub-department to answer questions about the usability of the iOS app by people with special needs. Interestingly enough, there is a dedicated email address to which to send comments and questions about the Kindle for PC with Accessibility Plugin software.
Craig On 5/10/13, Neal Ewers <[email protected]> wrote: > Had you selected contact me by phone rather than by email, there would have > been an option to have someone call you. Yesterday, I went to this form, > filled in my phone number and the nature of the problem, all accessible, > clicked call me, and 10 seconds later, my phone rang and there was a person > to help me. > You can't get much more accessible than that. > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf > Of Craig Werner > Sent: Friday, May 10, 2013 8:55 AM > To: [email protected] > Subject: Response from Amazon about Emailing Questions about Kindle for iOS > App > > Hello, everyone. > > A few users on this list have asked if there is an Amazon.com email address > to which to direct questions about the accessibility of the Kindle for iOS > app. In an effort to answer this question, I went to the "Manage my > Kindle" > page of my Amazon account and then clicked on "Kindle Support." I then > selected my iPhone device from a list of registered Kindle devices. From > there, one can choose "Contact Us" > and then choose email as the method of communication. Once there, the user > may elect to use either the standard form or one designed for screen > readers. In either case, the user is presented with some combo-boxes which > allow her or him to make choices which will direct the question to the > proper department. So far, so good. > > The trouble is that accessibility is not one of these choices. I clicked > on > the "Other Questions" choice and asked if there was a dedicated email > address to which to send queries about accessibility. > Within the hour, I got a response that my message had been sent to the > product development team. From this reply, I gather that there is no email > address for accessibility. The representative went on to say that if a > user > has a question, she or he can fill out the form using any of the combo-box > choices, and Amazon will do its best to direct the question to the proper > department. The representative also suggested that I download Michael > Iams's guide to VoiceOver on the Kindle for iOS app, using the link > > > http://www.amazon.com/dp/B00CL5NIGU > > This guide is a decent summary, but if one knows VoiceOver gestures well, > very little in the way of new information can be gleaned from this little > book. > > Craig > > -- > You received this message because you are subscribed to the "VIPhone" > Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/[email protected]/. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/[email protected]/. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
