Actually, Apple have been really good to me when it comes to refund for broken apps. Send an email to iTunesStoreSupport[at]apple[dot]com, tell them the app doesn't do what it say it does and to issue a full refund. They will refund you as an exception to the terms and conditions, which states that "all sales are final."
-Shaf On 7/1/13, Sieghard Weitzel <siegh...@live.ca> wrote: > I tried claiming a refund that way once and nothing ever happened. > > > > Applevis has an article on this, but it's essentially the same as using > that > Report a Problem link in the purchase receipt email, so I don't know how > well it will work, here is the link: > > > > http://www.applevis.com/guides/obtaining-refund-inaccessible-apps > > > > If reporting the issue doesn't work, you could always try and call Apple > Accessibility and ask if they can help. Phone number is 1-877-204-3930. > > > > > > Regards, > > Sieghard > > > > > > > > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf > Of Jennie Facer > Sent: Sunday, June 30, 2013 4:25 PM > To: viphone@googlegroups.com > Subject: RE: so frustrated with an app, please help > > > > Zoe, > > > > You can also get a refund from your receipt that comes in your email. It > will say a receipt number. In here there is a report a problem link. > > > > Hth > > > > Jenn > > > > TO THE WORLD YOU ARE SOMEONE, BUT TO SOMEONE YOU ARE THE WORLD! > > > > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf > Of zoe > Sent: Sunday, June 30, 2013 4:32 PM > To: viphone@googlegroups.com > Subject: so frustrated with an app, please help > > > > Hi listers, > > as the subject says I'm so frustrated, I'm all most in tears. > > A while back I was at the university of waterloo in Ontario Canada, and > some > one demonstrated the zoomreader app to me to help me read boxes and cans > amongst other things. At the time I thought as soon as I could afford it I > definitely would invest in this app. A few days ago my husband got me an > app store card. By now there was a lot of apps I wanted since I laid my > eyes on zoomreader back in February. Since zoomreader is $20.00 and that > was the full amount of the card, I decided to get some other things I > wanted > and get the zoomreader another time. I got the sluzzle game and abbyy text > grabber and translator, and so far I am really happy with the purchases I > made. I also wanted to get a portable cctv in February because that was > also demonstrated to me at the University but they are very expensive, and > this morning I was browsing the via app and I clicked on cctv and > magnification and came across an app called seeit, and after reading the > description decided to get it, here is where my frustration starts. > > The app comes with an invert feature which works just fine, it makes the > page black with white text which is the only way my eyes can actually see > printed material. The app is pretty straight forward, there is a flash > light button on the top right hand corner of the screen. At the bottom > there is a normal button, color button, an invert button and a resume/pause > button. The app when you open it basically automatically opens your video > camera using the rear facing camera. Right above these buttons is a long > bar that if you swipe up and down it's suppose to zoom the screen. All > buttons work with voiceover. I placed a cd cover on a white counter > background and low and behold in the middle of the screen there is a black > square with white lines on it. I try zooming it but nothing. When I move > the camera close to the document the white lines become large blurry peaces > of text. I let the I phone stand still for it to autofocus and maybe that > will clear up the text, but nothing. I tried with regular color but > nothing, I tried with the flash light on and off but nothing. I let my > fully sighted husband try the app, and guess what? > > he couldn't get the text clear unless he had it at it's smallest zoom level > and even then he had to wear his glasses to read the print. The app has a > problem zooming and auto focusing and it doesn't replace thousand dollar > portable cctv's as the seller describes on the app store. I just wasted > seven dollars from my gift card which could have went somewhere else to > give > me accessibility in another app to make my life easier. > > I contacted apple and they told me they could not help me with support > because I bought my I phone a year ago and I was not entitled to support > unless I paid $35.00 then I told the lady that it was regarding the app > store, an app that doesn't stand up to it's description, and that who do I > contact about a refund. She told me the only way to get help was to visit > www.expresslane.apple.com So I did, all I got was frequently asked > questions, articles, and tricks & tips, and instructions. Great for other > issues but nothing about refunds. Then I called the toll free > accessibility > number and the really nice guy told me to click on to the same sight, and > click on iTunes, then store, then purchases and downloads. I tried this > too > but nothing, no where where I could send a request for a refund. I'm so > sorry for the long message but I wanted to be as clear and detailed with my > problem and frustration. Can anyone help? Am I stuck with a six dollar > plus applicable provincial taxes app that I can't use? There must be a way > to get my money back and use it towards an app that will be beneficial to > me > and my accessibility needs, instead of an app sitting on my phone that not > only I can't use but even a sighted person can't use. > > Thanks for listening, again please accept my apologies for the long > message, > and thank you in advance to anyone who can provide me with any feedback or > help. > > Regards > > the almost in tears Zoe > > > > -- > You received this message because you are subscribed to the "VIPhone" > Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/viphone@googlegroups.com/. > To post to this group, send email to viphone@googlegroups.com. > To unsubscribe from this group, send email to > viphone+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/groups/opt_out. > > > > -- > You received this message because you are subscribed to the "VIPhone" > Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/viphone@googlegroups.com/. > To post to this group, send email to viphone@googlegroups.com. > To unsubscribe from this group, send email to > viphone+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/groups/opt_out. > > > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/viphone@googlegroups.com/. > To post to this group, send email to viphone@googlegroups.com. > To unsubscribe from this group, send email to > viphone+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- You received this message because you are subscribed to the "VIPhone" Google Group. 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