No problem. You will get a response from Apple within the next 24 hours with your refund.
-Shaf On 7/2/13, zoe <[email protected]> wrote: > Thank you so much, I took your advice and sent an email to that address, as > > well as following the advice of other list members and clicking on report a > > problem. Let's see what happends and if I get a response from anybody. > Just to add to the original message, my husband being as frustrated with > this app as I am, tested it again today outside in the daylight with > different sources of text and "nope it doesn't work" > Hopefully something will come of all this corespondence to apple. > Again thanks to all for the help. > Regards > Zoe > > ----- Original Message ----- > From: "shaf" <[email protected]> > To: <[email protected]> > Sent: Monday, July 01, 2013 2:08 PM > Subject: Re: so frustrated with an app, please help > > > Actually, Apple have been really good to me when it comes to refund > for broken apps. Send an email to iTunesStoreSupport[at]apple[dot]com, > tell them the app doesn't do what it say it does and to issue a full > refund. They will refund you as an exception to the terms and > conditions, which states that "all sales are final." > > > -Shaf > > On 7/1/13, Sieghard Weitzel <[email protected]> wrote: >> I tried claiming a refund that way once and nothing ever happened. >> >> >> >> Applevis has an article on this, but it's essentially the same as using >> that >> Report a Problem link in the purchase receipt email, so I don't know how >> well it will work, here is the link: >> >> >> >> http://www.applevis.com/guides/obtaining-refund-inaccessible-apps >> >> >> >> If reporting the issue doesn't work, you could always try and call Apple >> Accessibility and ask if they can help. Phone number is 1-877-204-3930. >> >> >> >> >> >> Regards, >> >> Sieghard >> >> >> >> >> >> >> >> From: [email protected] [mailto:[email protected]] On >> Behalf >> Of Jennie Facer >> Sent: Sunday, June 30, 2013 4:25 PM >> To: [email protected] >> Subject: RE: so frustrated with an app, please help >> >> >> >> Zoe, >> >> >> >> You can also get a refund from your receipt that comes in your email. It >> will say a receipt number. In here there is a report a problem link. >> >> >> >> Hth >> >> >> >> Jenn >> >> >> >> TO THE WORLD YOU ARE SOMEONE, BUT TO SOMEONE YOU ARE THE WORLD! >> >> >> >> From: [email protected] [mailto:[email protected]] On >> Behalf >> Of zoe >> Sent: Sunday, June 30, 2013 4:32 PM >> To: [email protected] >> Subject: so frustrated with an app, please help >> >> >> >> Hi listers, >> >> as the subject says I'm so frustrated, I'm all most in tears. >> >> A while back I was at the university of waterloo in Ontario Canada, and >> some >> one demonstrated the zoomreader app to me to help me read boxes and cans >> amongst other things. At the time I thought as soon as I could afford it >> >> I >> definitely would invest in this app. A few days ago my husband got me an >> app store card. By now there was a lot of apps I wanted since I laid my >> eyes on zoomreader back in February. Since zoomreader is $20.00 and that >> was the full amount of the card, I decided to get some other things I >> wanted >> and get the zoomreader another time. I got the sluzzle game and abbyy >> text >> grabber and translator, and so far I am really happy with the purchases I >> made. I also wanted to get a portable cctv in February because that was >> also demonstrated to me at the University but they are very expensive, >> and >> this morning I was browsing the via app and I clicked on cctv and >> magnification and came across an app called seeit, and after reading the >> description decided to get it, here is where my frustration starts. >> >> The app comes with an invert feature which works just fine, it makes the >> page black with white text which is the only way my eyes can actually see >> printed material. The app is pretty straight forward, there is a flash >> light button on the top right hand corner of the screen. At the bottom >> there is a normal button, color button, an invert button and a >> resume/pause >> button. The app when you open it basically automatically opens your >> video >> camera using the rear facing camera. Right above these buttons is a long >> bar that if you swipe up and down it's suppose to zoom the screen. All >> buttons work with voiceover. I placed a cd cover on a white counter >> background and low and behold in the middle of the screen there is a >> black >> square with white lines on it. I try zooming it but nothing. When I >> move >> the camera close to the document the white lines become large blurry >> peaces >> of text. I let the I phone stand still for it to autofocus and maybe >> that >> will clear up the text, but nothing. I tried with regular color but >> nothing, I tried with the flash light on and off but nothing. I let my >> fully sighted husband try the app, and guess what? >> >> he couldn't get the text clear unless he had it at it's smallest zoom >> level >> and even then he had to wear his glasses to read the print. The app has >> a >> problem zooming and auto focusing and it doesn't replace thousand dollar >> portable cctv's as the seller describes on the app store. I just wasted >> seven dollars from my gift card which could have went somewhere else to >> give >> me accessibility in another app to make my life easier. >> >> I contacted apple and they told me they could not help me with support >> because I bought my I phone a year ago and I was not entitled to support >> unless I paid $35.00 then I told the lady that it was regarding the app >> store, an app that doesn't stand up to it's description, and that who do >> I >> contact about a refund. She told me the only way to get help was to >> visit >> www.expresslane.apple.com So I did, all I got was frequently asked >> questions, articles, and tricks & tips, and instructions. Great for >> other >> issues but nothing about refunds. Then I called the toll free >> accessibility >> number and the really nice guy told me to click on to the same sight, and >> click on iTunes, then store, then purchases and downloads. I tried this >> too >> but nothing, no where where I could send a request for a refund. I'm so >> sorry for the long message but I wanted to be as clear and detailed with >> my >> problem and frustration. Can anyone help? Am I stuck with a six dollar >> plus applicable provincial taxes app that I can't use? There must be a >> way >> to get my money back and use it towards an app that will be beneficial to >> me >> and my accessibility needs, instead of an app sitting on my phone that >> not >> only I can't use but even a sighted person can't use. >> >> Thanks for listening, again please accept my apologies for the long >> message, >> and thank you in advance to anyone who can provide me with any feedback >> or >> help. >> >> Regards >> >> the almost in tears Zoe >> >> >> >> -- >> You received this message because you are subscribed to the "VIPhone" >> Google >> Group. >> To search the VIPhone public archive, visit >> http://www.mail-archive.com/[email protected]/. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/viphone?hl=en. >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> >> -- >> You received this message because you are subscribed to the "VIPhone" >> Google >> Group. >> To search the VIPhone public archive, visit >> http://www.mail-archive.com/[email protected]/. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/viphone?hl=en. >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> >> -- >> You received this message because you are subscribed to the "VIPhone" >> Google >> Group. >> To search the VIPhone public archive, visit >> http://www.mail-archive.com/[email protected]/. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/viphone?hl=en. >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> > > -- > You received this message because you are subscribed to the "VIPhone" Google > > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/[email protected]/. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/[email protected]/. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
