Warning: cynicism to follow. I have long since been convinced that these, as Clark Howard sometimes calls them, customer no service reps have these pre-written replies they send out to answer an amazing number of questions. They read the subject line, and maybe a line or two of the question, click a pre-scripted reply, and send it off. Hey, a company could even write software to do this. Have you ever gotten an answer from one of them to the effect that they didn't know the answer, the solution to the problem, too bad? I'll bet not, or at least, not very often. That really would make them, and their company, look bad, not knowing what the heck was wrong. End of cynicism.
Arnold Schmidt ----- Original Message ----- From: Sieghard Weitzel To: [email protected] Sent: Saturday, August 03, 2013 12:05 PM Subject: App refund - the story continues Hello List, I had requested help regarding my ignored request for a refund for 2 not Voiceover accessible apps from another iTunes Store support agent. Granted, I did so in a reply I sent to her about another problem I had when a gift card I purchased didn't allow me to redeem it, but here is her reply which doesn't even mention my request for help with the refund issue. I guess I will write a completely new message asking for clarification. ----Original Message----- From: iTunes Store [mailto:[email protected]] Sent: Saturday, August 03, 2013 8:01 AM To: [email protected] Subject: Re: Gift Card code shows as "not properly activated"; Follow-up: 282515016 Follow-Up: 282515016 Hello again, I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance. Sincerely, Raquel iTunes Store/Mac App Store Customer Support Please Note: I work Tuesday-Saturday, 8:00AM-5:00PM EST -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing [email protected]. Search and view the VIPhone archives by visiting http://www.mail-archive.com/[email protected]/. Reach the VIPhone owner and moderators by emailing [email protected]. Unsubscribe and leave VIPhone by emailing [email protected]. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing [email protected]. Search and view the VIPhone archives by visiting http://www.mail-archive.com/[email protected]/. Reach the VIPhone owner and moderators by emailing [email protected]. Unsubscribe and leave VIPhone by emailing [email protected]. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
