Hi Tessa,

So when you double tap on it, is it downloading and is the progress counting
up towards 100%? If not or if it is and then it starts over you probably
should just delete it altogether and redownload it.

Regards,
Sieghard


-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf
Of Tessa
Sent: Saturday, September 21, 2013 11:54 AM
To: [email protected]
Subject: Re: Facebook access problem

Hi: I have double tapped on the app repeatedly and still get the same 
"double tap to pause download" I checked for updates and it says no updates.
Any other thoughts?
Thanks
Tessa
----- Original Message ----- 
From: "Sieghard Weitzel" <[email protected]>
To: <[email protected]>
Sent: Saturday, September 21, 2013 1:56 PM
Subject: RE: Facebook access problem


: Tessa,
:
: The message you describe means that there was most likely an update for 
the
: Facebook app and that for some reason the update didn't download. This can
: happen sometimes when the App Store or Apple Servers are very busy. If 
that
: happens it stops trying at some point and in order to try again you double
: tap on the app. If an update is waiting the app won't open, but the 
download
: will restart and if everything with the app store is working it will
: download, install and afterwards allow you to use the app again.
:
: Regards,
: Sieghard
:
:
: -----Original Message-----
: From: [email protected] [mailto:[email protected]] On Behalf
: Of Tessa
: Sent: Saturday, September 21, 2013 10:51 AM
: To: [email protected]
: Subject: Facebook access problem
:
: Something has happened to my facebook. I'm still getting notifications on 
my
: phone but when I double tap them I can't get into the app. When I checked 
it
: out it says facebook is waiting, double tap to pause download. Any 
thoughts
: as to what might have happened to it and should I delete it and reinstall,
: at present it's not doing me much good but I hate to mess things up even
: worse than at present.
: Thanks
: Tessa
:
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