Did you try restoring a 2nd time? It worked for me once.
Sent from my iPhone > On Mar 15, 2014, at 12:03 AM, "Alan Lemly" <wale...@gmail.com> wrote: > > I realize in the world of computing most anything can happen a lot of which > is inexplicable. But my recent experience convincing a friend to use iTunes > to back up and upgrade to iOS 7.1 and the abysmal results experienced have > left a very bad taste in my mouth. The worst of it is that the results we got > seem to make no logical sense. Here are the steps we followed: > > We backed up her iPhone 5 to her computer using an encrypted iTunes backup > Wednesday night. > Thursday night she started the upgrade to iOS 7.1 from within iTunes. > Her phone was placed into recovery mode for some reason and had to be reset > to factory defaults before the upgrade could proceed. > The phone was upgraded and restored using the encrypted backup made Wednesday > night but none of her apps were restored. > We've determined to the best extent possible that the right backup was > used for the restore but we are confused because the backups shown by iTunes > under Edit, Preferences, and the Devices tab don't list any dated with > Wednesday's date. I find this most perplexing because only one manual backup > was made to her computer and that was Wednesday night. > The iPhone Tech Support guy I spoke with tried explaining that if the backup > was made to an unauthorized computer while using iTunes, the apps would not > be backed up. We determined that her computer is authorized. > > So, I convinced someone to use iTunes to upgrade her phone instead of her > doing it the normal way by running the upgrade from the General, Software > Update option as I expect most do. Now she's left with having to re-download > close to 100 apps and reconfigure them and re-download any related content > such as books, etc. And this comes at a time when she is very busy and > doesn't have the time to devote to it. > > The final insult is that our results don't make logical sense. The backup was > encrypted to her computer using iTunes and she had to provide the password > before restoring. Everything I've read says that this is the only way to get > a complete backup of everything yet it did not work as advertised for us. And > I guess I'll be cured of my tendency to attribute as operator error snafus > posted by others since I know for a fact that we did all the steps correctly > but still got bitten badly. > > I'm mainly posting this to help get closure with the incident but also to > warn others that you really can't be too careful backing up your devices. And > the next time you upgrade your iOS, you might consider making an encrypted > backup to your computer using iTunes but running the upgrade from the phone. > > Alan Lemly > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > > Post a new message to VIPhone by emailing viphone@googlegroups.com. > > Search and view the VIPhone archives by visiting > http://www.mail-archive.com/viphone@googlegroups.com/. > > Reach the VIPhone owner and moderators by emailing > viphone+ow...@googlegroups.com. > > Unsubscribe and leave VIPhone by emailing > viphone+unsubscr...@googlegroups.com. > > More VIPhone group options can be found by visiting > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
