I can confirm that this will truly is well, too. Life hacker has an article on 
it, I think. I'm not sure why you have to do this, but you do. It's weird, I 
know, but after the second restore from backup, all the apps should be back, as 
well as their layout on the various home screens.


Thanks,
Ari

> On Mar 14, 2014, at 11:27 PM, Rob <musicmaker...@gmail.com> wrote:
> 
> Did you try restoring a 2nd time?
> It worked for me once.
> 
> 
> Sent from my iPhone
> 
>> On Mar 15, 2014, at 12:03 AM, "Alan Lemly" <wale...@gmail.com> wrote:
>> 
>> I realize in the world of computing most anything can happen a lot of which 
>> is inexplicable. But my recent experience convincing a friend to use iTunes 
>> to back up and upgrade to iOS 7.1 and the abysmal results experienced have 
>> left a very bad taste in my mouth. The worst of it is that the results we 
>> got seem to make no logical sense. Here are the steps we followed:
>>  
>> We backed up her iPhone 5 to her computer using an encrypted iTunes backup 
>> Wednesday night.
>> Thursday night she started the upgrade to iOS 7.1 from within iTunes.
>> Her phone was placed into recovery mode for some reason and had to be reset 
>> to factory defaults before the upgrade could proceed.
>> The phone was upgraded and restored using the encrypted backup made 
>> Wednesday night but none of her apps were restored.
>> We've determined to the best extent possible that the right backup was used 
>> for the restore but we are confused because the backups shown by iTunes 
>> under Edit, Preferences, and the Devices tab don't list any dated with 
>> Wednesday's date. I find this most perplexing because only one manual backup 
>> was made to her computer and that was Wednesday night.
>> The iPhone Tech Support guy I spoke with tried explaining that if the backup 
>> was made to an unauthorized computer while using iTunes, the apps would not 
>> be backed up. We determined that her      computer is authorized.
>>  
>> So, I convinced someone to use iTunes to upgrade her phone instead of her 
>> doing it the normal way by running the upgrade from the General, Software 
>> Update option as I expect most do. Now she's left with having to re-download 
>> close to 100 apps and reconfigure them and re-download any related content 
>> such as books, etc. And this comes at a time when she is very busy and 
>> doesn't have the time to devote to it.
>>  
>> The final insult is that our results don't make logical sense. The backup 
>> was encrypted to her computer using iTunes and she had to provide the 
>> password before restoring. Everything I've read says that this is the only 
>> way to get a complete backup of everything yet it did not work as advertised 
>> for us. And I guess I'll be cured of my tendency to attribute as operator 
>> error snafus posted by others since I know for a fact that we did all the 
>> steps correctly but still got bitten badly.
>>  
>> I'm mainly posting this to help get closure with the incident but also to 
>> warn others that you really can't be too careful backing up your devices. 
>> And the next time you upgrade your iOS, you might consider making an 
>> encrypted backup to your computer using iTunes but running the upgrade from 
>> the phone.
>>  
>> Alan Lemly
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