Bill,
I can't speak for gmail other than to suggest she checks her gmail settings on the web interface to make sure it is set to use IMAP and not POP. As for the Hotmail account, she should set it up on her iPhone using the Outlook.com account type. Hotmail does not use IMAP, it uses Exchange Active Sync. I suggest she should delete the Hotmail account on her iPhone and then start fresh. Select Add account, then select "Microsoft Outlook" as the account type. Make sure she does not use "Microsoft Exchange" or anything else. After that all she has to do is enter her email address and password. On the laptop it should set up correctly if she uses Office 2013. She can just add the account, enter her user name (her email) and password and it will set up correctly. If she uses Outlook 2010 or 2007 she needs to install the Outlook Connector first before she sets up the account. I guess if she tries to set it up and doesn't have it there should be a prompt for her to install it, but I recommend to install it first and keep in mind there is a 32 bit and a 64 bit version. |I occasionally find that an email I delete on my iPhone or on my PC doesn't delete from the other devices, but typically this happens if an email in my Inbox is quite old. I would say it works perfectly 99% of the time. Regards, Sieghard \ From: [email protected] [mailto:[email protected]] On Behalf Of Bill Holton Sent: Monday, July 28, 2014 8:49 PM To: [email protected] Subject: Strange mail issue on iPhone Hi. I have a very strange email issue, or rather my wife does. She has a Gmail account and a Hotmail account, both loading to her iPhone. They are both IMAP accounts, and she has them set up as such on the iPhone. These accounts are not linked to each other in any other way. Which is to say, for Gmail does not pull her Hotmail, or Hotmail does not pull her Gmail. When she reads an email on her iPhone, and then goes to the web interface, the message shows as read. However when she deletes an email on her iPhone, and goes to her web interface, the message is still in her inbox. She is in the inbox folder on the web interface, not be all mail folder. Also, she does have her iPhone set to delete messages, not just merely move into the archive folder. If it were just one of the accounts, I would say she has it set up wrong on the web interface. But since it's both, I think it has to be with the iPhone. She gets very frustrated, spending time clearing her inbox on her phone, only to have to redo it on her laptop the next time she goes to the web interface. Any suggestions would be much appreciated. -- Sent with Captio at Jul 28, 2014, 8:43 AM -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected] <mailto:[email protected]> . To post to this group, send email to [email protected] <mailto:[email protected]> . Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
