Hello, When you speak with Earthlink tech support, make sure you get the correct port number. For example, the Gmail's outgoing SMTP port is usually 465. However, there can be other ports to use and the pop configuration ports are different. HTH.
Best, Eileen Sent from my iPhone > On Aug 14, 2014, at 5:17 AM, Sieghard Weitzel <siegh...@live.ca> wrote: > > Hi Tamara, > > Is this set up as a POP3 email account? If so then the problem is most > likely your outgoing mail server. When I was using POP3 many years ago I > remember I often had that problem with my email provider which was Telus > here in Canada. If your provider supports IMAP it would be much better to > use that when you set up your account. If not you can probably get around > the problem by using the outgoing server information for gmail, you'd have > to Google the POP3 settings for gmail and find out exactly what it is as I > can't remember any more. Of course you have to make sure you still use your > providers incoming POP3 server information and only use the gmail one for > the outgoing mail server. > > > Regards, > Sieghard > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf > Of Tamara Rorie, Esq. > Sent: Thursday, August 14, 2014 2:43 AM > To: viphone@googlegroups.com > Subject: RE: I Can Receive Email On My Phone But Cannot Send Email From My > Phone > > Mark: > I'm pretty sure that I've done all of this. But, of course I'll try again. > I also have a call into Earthlink Tech support. > > Thanks, > > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf > Of M. Taylor > Sent: Thursday, August 14, 2014 3:13 AM > To: viphone@googlegroups.com > Subject: RE: I Can Receive Email On My Phone But Cannot Send Email From My > Phone > > Hello Tamara, > > The short answer is that you probably have your password encryption, on the > phone, set incorrectly. > > Unlike in the old days, it is not enough to enter the correct username and > password; items such as SSL certificates and how the password is encrypted > must also be addressed. > > As if this were not enough, some internet service providers (ISPs) insist on > a certain type of encryption be used in order to send mail from their SMTP > servers. They do this in an attempt to prevent spam from being sent from > their servers. > > Again, in keeping with the short answer, and assuming that you want to learn > how to do this for yourself, I suggest that you go through each item in the > mail configuration area and explore it thoroughly being careful to listen > for any item that is labeled as a button. When you encounter any button, > even if it seems self explanatory, activate it and explore each item within > it. If you do this correctly, you will find that at times you will have > drilled down several levels which, can be a bit confusing, at first. Pay > special attention to any items that are labeled as pop-up buttons. Explore > the pop-ups especially if they have anything to do with security. > > So, getting your SMTP server settings correct is not difficult but it can be > a bit tedious. In fact, one of my least favorite things to do is to > configure mail server settings for unfamiliar domains and/or mail hosts. > > Mark > > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf > Of Tamara Rorie, Esq. > Sent: Wednesday, August 13, 2014 4:49 PM > To: viphone@googlegroups.com > Subject: I Can Receive Email On My Phone But Cannot Send Email From My Phone > > All: > For years I have been able to receive email on my iPhone and have not been > able to send email. I've finally decided that I need to address this > problem. When I try to send an email, I get an error message that indicates > that my username and/or password for the SMTP server is incorrect. I've > checked the username and password and they are typed correctly. I have a > gmail account and an earthlink account and neither will let me send. My ISP > is Comcast/Xfinity. Any suggestions as to what I can try would be greatly > appreciated. > > Tamara > > -- > The following information is important for all members of the viphone list. > All new members to the this list are moderated by default. If you have any > questions or concerns about the running of this list, or if you feel that a > member's post is inappropriate, please contact the owners or moderators > directly rather than posting on the list itself. 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The archives for this list > can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the viphone list. > All new members to the this list are moderated by default. If you have any > questions or concerns about the running of this list, or if you feel that a > member's post is inappropriate, please contact the owners or moderators > directly rather than posting on the list itself. 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The archives for this list > can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
