On Aug 14, 2014, at 10:28 AM, Christopher Chaltain <[email protected]> wrote:
FYI, whether you're using POP3 or IMAP for your incoming email, you're still
using SMTP for your outgoing email. Switching to IMAP doesn't automatically
mean you won't have the same problem.
Some internet service providers, like Time-Warner, would only let you use their
SMTP outgoing email server if you were already on their domain, so for example,
you couldn't send mail if you were connected to the network via your cellular
data connection or some other wifi provider. This was to keep people from using
them to send out spam. As Sieghard suggests, you can get around this by using
an outgoing email server from another email provider, such as Google.
On 08/14/2014 07:17 AM, Weitzel wrote:
Hi Tamara,
Is this set up as a POP3 email account? If so then the problem is most
likely your outgoing mail server. When I was using POP3 many years ago I
remember I often had that problem with my email provider which was Telus
here in Canada. If your provider supports IMAP it would be much better to
use that when you set up your account. If not you can probably get around
the problem by using the outgoing server information for gmail, you'd have
to Google the POP3 settings for gmail and find out exactly what it is as I
can't remember any more. Of course you have to make sure you still use your
providers incoming POP3 server information and only use the gmail one for
the outgoing mail server.
Regards,
Sieghard
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf
Of Tamara Rorie, Esq.
Sent: Thursday, August 14, 2014 2:43 AM
To: [email protected]
Subject: RE: I Can Receive Email On My Phone But Cannot Send Email From My
Phone
Mark:
I'm pretty sure that I've done all of this. But, of course I'll try again.
I also have a call into Earthlink Tech support.
Thanks,
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf
Of M. Taylor
Sent: Thursday, August 14, 2014 3:13 AM
To: [email protected]
Subject: RE: I Can Receive Email On My Phone But Cannot Send Email From My
Phone
Hello Tamara,
The short answer is that you probably have your password encryption, on the
phone, set incorrectly.
Unlike in the old days, it is not enough to enter the correct username and
password; items such as SSL certificates and how the password is encrypted
must also be addressed.
As if this were not enough, some internet service providers (ISPs) insist on
a certain type of encryption be used in order to send mail from their SMTP
servers. They do this in an attempt to prevent spam from being sent from
their servers.
Again, in keeping with the short answer, and assuming that you want to learn
how to do this for yourself, I suggest that you go through each item in the
mail configuration area and explore it thoroughly being careful to listen
for any item that is labeled as a button. When you encounter any button,
even if it seems self explanatory, activate it and explore each item within
it. If you do this correctly, you will find that at times you will have
drilled down several levels which, can be a bit confusing, at first. Pay
special attention to any items that are labeled as pop-up buttons. Explore
the pop-ups especially if they have anything to do with security.
So, getting your SMTP server settings correct is not difficult but it can be
a bit tedious. In fact, one of my least favorite things to do is to
configure mail server settings for unfamiliar domains and/or mail hosts.
Mark
From: [email protected] [mailto:[email protected]] On Behalf
Of Tamara Rorie, Esq.
Sent: Wednesday, August 13, 2014 4:49 PM
To: [email protected]
Subject: I Can Receive Email On My Phone But Cannot Send Email From My Phone
All:
For years I have been able to receive email on my iPhone and have not been
able to send email. I've finally decided that I need to address this
problem. When I try to send an email, I get an error message that indicates
that my username and/or password for the SMTP server is incorrect. I've
checked the username and password and they are typed correctly. I have a
gmail account and an earthlink account and neither will let me send. My ISP
is Comcast/Xfinity. Any suggestions as to what I can try would be greatly
appreciated.
Tamara
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chaltain at Gmail
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