If the phone was given to you as an employee of a business, and they decide
to upgrade, your phone will be upgraded. Also, most companies, if they are
smart, won't immediately jump to the latest and greatest. The system must
be working before businesses go to it.
Also, and this is a personal opinion, I would not jump to a Samsung phone
based on one mistake by Apple, because, based on previous experience, they
have corrected the problems in their operating systems.
---
Be positive! When it comes to being defeated, if you think you're finished,
you! really! are! finished!
----- Original Message -----
From: "Joanne Chua" <[email protected]>
To: <[email protected]>
Sent: Thursday, September 25, 2014 10:56 PM
Subject: Re: Release schedules [was "Re: iOS 8.0.1 is out"]
Everyone have a choice. If you, as a customer, are not happy with what
they, Apple, are offering, you, as a customer can always get to the
Samsung/Google wagon. They, as Apple, didn't put a gun on your head
and force you to get the newest and latest. They, might put the
software on your phone, but you, as a customer can ignore it.
On 26/09/2014, Charles Rivard <[email protected]> wrote:
The customer should be their focus, because that's their source of income.
As a customer, I'd rather wait until the product is made right. I can
wait
for a few months to get a new iPhone. It'll come out when it works
properly. There's no harm in using what is stable and usable for a while
longer. I still think that I, as a business, would be better off by
getting
a reputation of producing quality, even though it may take a bit longer,
rather than producing fast and shoddy. If they have to make something by
their deadline, and that something is very buggy, then maybe they should
move their deadline back next year, get it right, and then put it on the
market so that it works fairly well the first time it is sold. I'll take
quality over speed every single time.
---
Be positive! When it comes to being defeated, if you think you're
finished,
you! really! are! finished!
----- Original Message -----
From: "Christopher J Chaltain" <[email protected]>
To: <[email protected]>
Sent: Thursday, September 25, 2014 8:56 PM
Subject: Re: Release schedules [was "Re: iOS 8.0.1 is out"]
That may be what you prefer, but Apple and other large companies have to
worry about multiple things.
KNFB announced that they would be delaying the release of their iPhone
app a few weeks, and they gave a reason. They were criticized for doing
this and questions were raised as to the viability of a company that
couldn't meet their announced delivery dates. You may have been OK with
Apple postponing the release of IOS 8 and the availability of the new
iPhone 6's but others would have been unhappy, competitors would have
made hay with Apple's inability to meet their dates and people would
have questioned what's going on at Apple.
Sure, customers are unhappy when they get a buggy product, but they're
also unhappy when they have to wait for a product or don't get it when
it was promised to them. How many people have been holding off on
upgrading their iPhone waiting for the iPhone 6's to be released. Would
these people have been happy if they had to keep waiting and using their
old smart phones?
Don't forget that Apple also depends on the iPHone 6 for revenue. People
are holding off on buying new iPhones waiting for the iPhone 6's to come
out. How many iPhone 6's did Apple sell last weekend? Postponing the
availability of the iPhone 6 would hit Apple right in the pocket book.
Apple is also at the center of a whole ecosystem. Cell phone providers,
accessory manufacturers, resellers and others all have agreements with
Apple and are dependent on Apple meeting their commitments. If Apple was
constantly missing their commitments then their partners would start to
lose faith and confidence in Apple.
Apple also has other options besides just slipping their dates or
releasing products with too many bugs. They could drop some features and
put more resources into testing or fixing bugs. Apple is a very wealthy
company. They could probably throw more resources at IOS without
removing functionality from IOS.
When I went through CMMI training, I was asked, quality, schedule or
cost, pick one. I never met an executive that didn't say they're all
important, but I've also never seen a large company choose anything
other than schedule. I've seen companies throw money at products to keep
them on schedule, and I've seen companies ship products with too many
bugs just to keep them on schedule. I've also seen the pendulum swing
the other way, and once a company is beat up too much in the market
place over quality then you'll see a focus from them on quality the next
time around or two. They focus on quality by reducing the feature set a
bit, focusing on testing and bug fixing and letting their customers know
quality if priority #1. They still meet their dates though.
You may not believe it, but Apple has some pretty smart people making
decisions on whether to release a product on time or not with the given
set of bugs. I can assure you that they've considered your three
options, and there's a reason they stick to their committed schedule
On 9/25/2014 6:01 PM, Charles Rivard wrote:
As a customer, which would you prefer:
1. A product delivered on time, regardless of the quality.
2. A product delayed due to problems in the programming.
3. Number 2, with an explanation of why there is a delay.
I, personally, would prefer option 3.
If I had a business, I would give customers option 3. My reputation
would
be that I produce reliable, good quality software. Loyal customers would
spread my reputation, bringing in more customers based on that
reputation.
---
Be positive! When it comes to being defeated, if you think you're
finished, you! really! are! finished!
----- Original Message ----- From: "Christopher Chaltain"
<[email protected]>
To: <[email protected]>
Sent: Thursday, September 25, 2014 6:59 AM
Subject: Release schedules [was "Re: iOS 8.0.1 is out"]
Obviously customer satisfaction suffers when a program is released with
a lot of bugs, but customer satisfaction also suffers when a program is
promised on a certain date and then isn't released. Look at the
criticism we saw on this list when KNFB Reader pushed out it's release
by a few weeks?
Apple also has a lot riding on their September releases. It's a big
event with a lot of hype and press coverage. It also coincides with new
iPhones, which generates new revenue for Apple. This revenue would be
postponed if they had to push out the release of IOS 8, which is what's
needed on the new iPhones. Imagine the criticism you'd hear lofted
Apple's way if they postponed there big annual announcement?
When a company releases a new update to a product, they have to weigh a
lot of different factors, and ultimately a business decision is made
based on all of the available facts.
On 09/24/2014 11:41 PM, Neal Ewers wrote:
This is not a complaint, just an observation.
I know lots of companies that tie the release of their next version to a
particular time of year, and if it's not ready, well it just may go out
anyway. I'm guessing that there are a lot of mid level workers at apple
who likely knew this was not ready for prime time but the choice may
have been made for them by the higher ups. Those mid-level workers may
be just as frustrated as we are. After all, many of them use iOS 8 also.
I just hope the managers who set the time for this release didn't let so
many bugs in the house that it will be a very long process to kill them
all.
Neal
*From:*[email protected] [mailto:[email protected]] *On
Behalf Of *Ron Pelletier
*Sent:* Wednesday, September 24, 2014 11:28 PM
*To:* [email protected]
*Subject:* RE: iOS 8.0.1 is out
Neal,
I think that Apple is trying so hard to satisfy the people who are
impatient that they are cranking out the updates too fast and don't have
time to properly check them. Having seen what has happened last year
and this year also, I still think that they feel that timing to put out
the new product is more important than coming out with the right thing
from the get go. They set themselves a deadline and go crazy trying to
stick to it and the result is what we get.
I guess they have evaluated that their reputation can stand the problems
and they seem to be right. No matter how many bugs there are, people
seem to forgive Apple for putting out a product before it is ready.
When people camp out on the sidewalk for two days to be the first to get
the new product, I guess you don't have to worry about several dozen
bugs.
Ron & Danvers
*From:*[email protected] <mailto:[email protected]>
[mailto:[email protected]] *On Behalf Of *Neal Ewers
*Sent:* Wednesday, September 24, 2014 2:28 PM
*To:* [email protected] <mailto:[email protected]>
*Subject:* RE: iOS 8.0.1 is out
Hi, I applaud Apple's quick update release. What is bothersome is that
they put out an update not knowing about the issue that caused them to
pull it. I bring this up only to ask a question. For those who are on
the beta team, do you get to see these updates first, or is the testing
of these done in house. This also raises the question of updates
released that may, in fact, break things that already work. I guess we
will have to wait and see, but I am curious about who tests the updates
they release.
Neal
*From:*[email protected] <mailto:[email protected]>
[mailto:[email protected]] *On Behalf Of *Alex Hall
*Sent:* Wednesday, September 24, 2014 1:21 PM
*To:* [email protected] <mailto:[email protected]>
*Subject:* Re: iOS 8.0.1 is out
FYI, Apple has just pulled the update. You can no longer get it; I
imagine it will be re-released soon with a fix for the problems on the
iPhone6.
On Sep 24, 2014, at 2:14 PM, Trea Abma <[email protected]
<mailto:[email protected]>> wrote:
I updated and didn't have this problems. I called voicemail and was able
to delete messages without the dial tone bug, so maybe this is solved.
*From:*Rich Ring <mailto:[email protected]>
*Sent:*Wednesday, September 24, 2014 8:00 PM
*To:*[email protected] <mailto:[email protected]>
*Cc:*Rich Ring <mailto:[email protected]>
*Subject:*Re: iOS 8.0.1 is out
However, I've heard that some users are losing cell service and that the
update also breaks touch ID. I think I'll wait!
You can have an off day, but you can't have a day off! ---The Art of
Fielding
Sent from my Mac Book Pro
[email protected] <mailto:[email protected]>
On Sep 24, 2014, at 12:52 PM, Gail the U. S. Male
<[email protected] <mailto:[email protected]>> wrote:
Yes, It sure is! I just saw the announcement in my iTunes. I'm
downloading it now, as I write this. I was trying to send a message to
the list, but you beat me to it. LOL!
----- Original Message -----
*From:*Cristóbal <mailto:[email protected]>
*To:*[email protected] <mailto:[email protected]>
*Sent:*Wednesday, September 24, 2014 12:29 PM
*Subject:*iOS 8.0.1 is out
Checking the changelong, there's no specific mention of
accessibility fixes, but maybe those who install it can comment on
whehter they notice any improvements on their devices...
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