Mine had this same issue. A friend of mine fixed it for me. She had to open it 
up and reverse some component inside. It was supposedly a simple fix.

On Oct 15, 2014, at 4:24 AM, Christine Szostak <szosta...@buckeyemail.osu.edu> 
wrote:

> Hi All,
>   I just received my StandScan yesterday and am loving it with KNFBReader! 
> However, I am having issues with the battery pack and was curious if anyone 
> else has had this issue or if yours seems to work fine. Sadly, it could be 
> that I am simply doing something wrong that is really obvious:)! Whenever I 
> put a 9v battery into the pack, it does not want to close if a battery is 
> inside of it, nor does the battery want to hook into place like it normally 
> would in most devices using this type of battery. The pack closes perfectly 
> if no battery is in side. Also, I noticed the following. If the pack is held 
> up so that the switch is at the top and the opening is facing you, the right 
> side battery connection is loose, is this the case for others here? This one 
> may be defective. If so, I am assuming, that you can purchase just a 
> replacement battery pack, correct?
> Have a great day all!
> Chris
> Christine M. Szostak, PhD
> Assistant Professor
> Department of Psychology
> Shorter University
> Rome, Georgia
> szosta...@osu.edu
>  
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