Hi, I have the 9 V battery pack and, believe me, its not worth having them send you another one. You're only going to get the same thing again and it really doesn't provide enough light. Would you consider spending around 5 bucks to have them ship you the 12 v battery pack that provides the necessary light in poor lighting conditions?
Ron & Danvers -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Connie Skeen Sent: Wednesday, October 15, 2014 6:42 PM To: viphone@googlegroups.com Subject: RE: Batteries and the StandScan Pro: A Question Hi, I am also having difficulty with the 9-volt battery pack and believe they should replace it. Would someone please post contact information for the company. I e-mailed them about this problem but didn't receive a response. Thanks much. Connie Skeen At 06:38 AM 10/15/2014, you wrote: >The 9 volt battery pack is awful to work with. >It is very hard to get the battery set in correctly. >If it is defective, they should replace it, but I'd spend the money on >the 12 volt battery pack if you want to not have to be near an outlet. >If you will mostly be using it near an electrical outlet, I'd go with >the AC adapter. >This is why I always recommend people go for the Power Bundle directly >from standscan.com as you get the 12 volt battery pack and the AC >adapter for a very good price. I think the last I checked it was >$38.95 or $37.95 for the power bundle. > > >Richard > > >From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On >Behalf Of Christine Szostak >Sent: Wednesday, October 15, 2014 1:24 AM >To: viphone@googlegroups.com >Subject: Batteries and the StandScan Pro: A Question > >Hi All, > I just received my StandScan yesterday and am loving it with >KNFBReader! However, I am having issues with the battery pack and was >curious if anyone else has had this issue or if yours seems to work >fine. Sadly, it could be that I am simply doing something wrong that >is really obvious:)! Whenever I put a 9v battery into the pack, it >does not want to close if a battery is inside of it, nor does the >battery want to hook into place like it normally would in most devices >using this type of battery. The pack closes perfectly if no battery is >in side. Also, I noticed the following. > If the pack is held up so that the switch is at the top and the >opening is facing you, the right side battery connection is loose, is >this the case for others here? This one may be defective. If so, I am >assuming, that you can purchase just a replacement battery pack, correct? >Have a great day all! >Chris >Christine M. 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