Hi Christine,
I remember having a lot of trouble getting the battery in. I eventually did it but I had to move something and, unfortunately, I don't remember what it was. I did have a pole that was a bit loose but I squeezed it a bit with a pair of pliers and that worked just fine and managed after a while to get the cover closed. Having said that, get the e-mail from the web site and write to him. He's a great guy who will send you another one if you can't get it to work. If he is willing to send you another one free of charge which I think he will, take it but, if you have to spend any money at all, purchase the 12 volt pack that works with AA batteries and will give you the light you need. The 9 volt battery pack does not really provide enough light unless you have quite good ambient lighting. Don't waste any money on it. If you need to operate with battery and can't use the transformer, do order the bigger battery pack. HTH Ron & Danvers t From: [email protected] [mailto:[email protected]] On Behalf Of Brandon A. Olivares Sent: Wednesday, October 15, 2014 8:21 AM To: [email protected] Subject: Re: Batteries and the StandScan Pro: A Question Mine had this same issue. A friend of mine fixed it for me. She had to open it up and reverse some component inside. It was supposedly a simple fix. On Oct 15, 2014, at 4:24 AM, Christine Szostak <[email protected]> wrote: Hi All, I just received my StandScan yesterday and am loving it with KNFBReader! However, I am having issues with the battery pack and was curious if anyone else has had this issue or if yours seems to work fine. Sadly, it could be that I am simply doing something wrong that is really obvious:)! Whenever I put a 9v battery into the pack, it does not want to close if a battery is inside of it, nor does the battery want to hook into place like it normally would in most devices using this type of battery. The pack closes perfectly if no battery is in side. Also, I noticed the following. If the pack is held up so that the switch is at the top and the opening is facing you, the right side battery connection is loose, is this the case for others here? This one may be defective. If so, I am assuming, that you can purchase just a replacement battery pack, correct? Have a great day all! Chris Christine M. 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