So, set up the viewer in listen mode at your end on your static IP address, and install a simple .CMD file at the customers end that takes care of setting up the server and adding the client?
I haven't looked at this functionality, but I'd guess that this can be done from the command line, and therefore done in a .bat or .cmd file. This means all the user has to do is phone you up, and you tell them to click on the 'remote assistance' icon, or something. Is this too easy? Or is there something I haven't anticipated? Barry Zubel Able Packaging Designs Ltd -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jonathan Maton Sent: 20 June 2003 14:48 To: Lucien Wells Cc: [EMAIL PROTECTED] Subject: Re: "Call-back" feature I know exactly what you mean. On your side, (assuming you're using Windows) run vncviewer -listen You'll have a red vnc icon in the system tray, you probably want to go ahead and right-click this, choose properties, set it to 8-bit. (I can't seem to get it to do it from command line, vncviewer -listen -8bit doesn't work for me, oh well.) Then have the customer get online somehow (dial-up or whatever), then have customer right-click on winvnc icon, choose "Add new client", and type in your IP address. Sometimes it's frustrating to describe what the winvnc icon looks like, but that's much better than having to get them to determine their IP address. Also another gotcha -- if WinVNC isn't displaying an icon in their system tray, you can have them do this in a dos window: winvnc -kill winvnc -run That seems to -always- restore the icon, at least in my experience. (Of course, now you have to walk them through getting a dos window. Hehe.... start->run->cmd or command, click OK. -Jonathan Maton ----- Original Message ----- From: "Lucien Wells" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, June 20, 2003 3:02 AM Subject: "Call-back" feature > Hi All, > I was wondering if anyone knew if the following is currently possible > either with VNC as is, or via a seperate addon/program: > > What I am after is a "call back" feature of sorts. My company does > software support and we have quite a number of small clients. Often > these clients ring us for support and we have to guide them over the > phone -- obviously not an ideal solution, particularly as very few > have dedicated IT staff. So a VNC type solution where we can log in > and directly fix the problem is perfect. > > However -- and here comes the problem -- most of these small clients > have a variety of different internet connections, and almost none of > them have a static IP address. So to help, we have to work out what > the IP address of client's machine on which VNC server resides, which > considering the lack of technical knowledge in most of these places > can be just as frustrating as guiding someone over the phone. So my > ideal solution would be a situation where our client simply double > clicks a simple executable which connects to our VNC box (which has a > static IP), which in turn reads the connection source IP and "calls > back" to connect to the client's server thus eliminating any problems > with determining IPs/etc. > > Is this possible, or a possible addition? I hope my question is clear > :) > > Cheers, > Lucien. > _______________________________________________ > VNC-List mailing list > [EMAIL PROTECTED] > To remove yourself from the list visit: > http://www.realvnc.com/mailman/listinfo/vnc-list _______________________________________________ VNC-List mailing list [EMAIL PROTECTED] To remove yourself from the list visit: http://www.realvnc.com/mailman/listinfo/vnc-list _______________________________________________ VNC-List mailing list [EMAIL PROTECTED] To remove yourself from the list visit: http://www.realvnc.com/mailman/listinfo/vnc-list
