Yes, if you have a static IP (or at least a static dns-resolvable name) you could give them a batch file with: winvnc -connect yourip
(following is from the WinVNC documentation) -connect host Tells a running copy of WinVNC to initiate an outgoing connection to a listening viewer running on the specified machine. This is the equivalent of the 'Add New Client' menu option. You can put multiple -connect options on one command line to connect to multiple viewers at once. -Jonathan Maton ----- Original Message ----- From: "Barry Zubel" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, June 20, 2003 10:34 AM Subject: RE: "Call-back" feature > So, set up the viewer in listen mode at your end on your static IP > address, and install a simple .CMD file at the customers end that takes > care of setting up the server and adding the client? > > I haven't looked at this functionality, but I'd guess that this can be > done from the command line, and therefore done in a .bat or .cmd file. > This means all the user has to do is phone you up, and you tell them to > click on the 'remote assistance' icon, or something. > > Is this too easy? Or is there something I haven't anticipated? > > Barry Zubel > Able Packaging Designs Ltd > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Jonathan Maton > Sent: 20 June 2003 14:48 > To: Lucien Wells > Cc: [EMAIL PROTECTED] > Subject: Re: "Call-back" feature > > > I know exactly what you mean. > > On your side, (assuming you're using Windows) run > vncviewer -listen > You'll have a red vnc icon in the system tray, you probably want to go > ahead and right-click this, choose properties, set it to 8-bit. (I can't > seem to get it to do it from command line, vncviewer -listen -8bit > doesn't work for me, oh well.) > > Then have the customer get online somehow (dial-up or whatever), then > have customer right-click on winvnc icon, choose "Add new client", and > type in your IP address. Sometimes it's frustrating to describe what > the winvnc icon looks like, but that's much better than having to get > them to determine their IP address. > > Also another gotcha -- if WinVNC isn't displaying an icon in their > system tray, you can have them do this in a dos window: > winvnc -kill > winvnc -run > That seems to -always- restore the icon, at least in my experience. (Of > course, now you have to walk them through getting a dos window. > Hehe.... start->run->cmd or command, click OK. > > -Jonathan Maton > > > ----- Original Message ----- > From: "Lucien Wells" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Friday, June 20, 2003 3:02 AM > Subject: "Call-back" feature > > > > Hi All, > > I was wondering if anyone knew if the following is currently possible > > either with VNC as is, or via a seperate addon/program: > > > > What I am after is a "call back" feature of sorts. My company does > > software support and we have quite a number of small clients. Often > > these clients ring us for support and we have to guide them over the > > phone -- obviously not an ideal solution, particularly as very few > > have dedicated IT staff. So a VNC type solution where we can log in > > and directly fix the problem is perfect. > > > > However -- and here comes the problem -- most of these small clients > > have a variety of different internet connections, and almost none of > > them have a static IP address. So to help, we have to work out what > > the IP address of client's machine on which VNC server resides, which > > considering the lack of technical knowledge in most of these places > > can be just as frustrating as guiding someone over the phone. So my > > ideal solution would be a situation where our client simply double > > clicks a simple executable which connects to our VNC box (which has a > > static IP), which in turn reads the connection source IP and "calls > > back" to connect to the client's server thus eliminating any problems > > with determining IPs/etc. > > > > Is this possible, or a possible addition? I hope my question is clear > > > :) > > > > Cheers, > > Lucien. > > _______________________________________________ > > VNC-List mailing list > > [EMAIL PROTECTED] > > To remove yourself from the list visit: > > http://www.realvnc.com/mailman/listinfo/vnc-list > _______________________________________________ > VNC-List mailing list > [EMAIL PROTECTED] > To remove yourself from the list visit: > http://www.realvnc.com/mailman/listinfo/vnc-list > _______________________________________________ > VNC-List mailing list > [EMAIL PROTECTED] > To remove yourself from the list visit: > http://www.realvnc.com/mailman/listinfo/vnc-list _______________________________________________ VNC-List mailing list [EMAIL PROTECTED] To remove yourself from the list visit: http://www.realvnc.com/mailman/listinfo/vnc-list
