I have a local network of 30 computers at our head office running windows 98
and XP that I remotely administer with VNC 3.3.7 . 
I also use VNC to remotely administer machines at 2 seperate remote sites.
All 3 of our sites are connected to the internet by ADSL routers.

At one of the remote sites, I have one XP machine with fast user switching
and one 98 machine. I have ports opened in the firewall to allow me to
connect. Despite the fact the XP machine uses fast user switching it all
works perfectly.

Now at the other remote site I have exactly the same configuration. I can
connect to the 98 machine through the firewall.  However when I try to
connect via the internet to the XP machine all I get is a black screen. 
The really confusing thing is that even though fast user switching is
enabled I can connect to that machine perfectly from other machines on that
(remote) LAN. It is only when the WAN is involved that there is a problem.
The control signals (keyboard, mouse) are getting through fine but there is
no picture. The connection appears to be dropped after a minute.

Any thoughts on this will be greatly appreciated. Disabling fast user
switching is not an option. It works fine at one site, why not at the other?
It can't be the XP machine itself because I can connect when I am on their
LAN but not from over the WAN. It can't be the router because I can connect
to the other machines from the WAN. Help...!?

 

____________________________________________
Ed Lockett 
IT Co-ordinator 
CMYK Group 
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