Eddie:

        Heya. Have a look here for some advice in getting VNC to
run across the Internet:

http://faq.gotomyvnc.com/fom-serve/cache/63.html

        The 10061 error I think you're seeing is explained here:

http://faq.gotomyvnc.com/fom-serve/cache/66.html

cheers,
Scott

Hi all,

 Please be patient with me.  I have done as much research as I could and from 
what I understand, there probably is a simple fix here that I am not seeing and 
or understanding how to fix.

What I am trying to accomplish: Tech my parents/grandparents computer with 
their common problems, keep them up to date and clean their systems up.

 I have the common set up:

 My computer XP Media Center.  DSL with an Infinilink router.  This will be the 
only viewer.

 My parents computer in another city: XP using Comcast Cable Modem Motorola 
model not listed on the router port forwarding section on the RealVNC site.  
Running Zone Alarm firewall and I have VNC authorized across the board.

 I have not set up any exceptions as I am not running the Window's firewall on 
their systems.

 I clicked on the test page for the IP address from the REALVNC page and it 
confirms the email address and says there is no connection to port 5900.  This 
happens to both systems when I do the test.

 I sort of understand ports, but not how to open one if that is my problem.  I 
get the same error trying to connect to both systems.

 Any help would be greatly appreciated.
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