Depending on your switch you should be able to build a profile for the customer and reject calls going to cell phone LRN providers.
Personally, I wouldn’t take on the liability of guaranteeing their auto-dialer only calls landlines. You would end up being sued if you make a mistake. IMHO, let them manually dial or find a list scrubbing company that actually works. — Matthew Crocker President - Crocker Communications, Inc. Managing Partner - Crocker Telecommunications, LLC E: [email protected] E: [email protected] > On Aug 18, 2015, at 4:30 PM, Carlos Alvarez <[email protected]> wrote: > > I have a customer in market research who is legally required to manually dial > calls to cell phones. Right now they are considering abandoning all of their > auto/predictive dialer software and going to manual dial for everything, > because the list-scrubbing services have been shown to be inaccurate. There > are extreme penalties for auto-dialing a cell phone, and "best effort" is NOT > a defense to this, at all. For example, Gallup just settle a claim for $12M. > > So they need a totally accurate way to prevent a cell phone call from > originating from their dialer. The only thing I can think of is some sort of > LRN dip + LRN-to-carrier-type response. One of their people talked to > Neustar, but didn't get great answers because he doesn't really understand > telephony. Before I get in touch with Neustar, I thought I'd see if people > here have some ideas. > > If you provide a commercial product for this, please feel free to tell me so > on or off list, the customer is willing to pay for the service and we're open > to all options. I don't have a budget number yet but manual dialing is going > to cost them quite a bit for some types of studies. > > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops
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