Maybe its show lack of quality/affordable products in this area (monitoring voip)?
On 6/10/2015 18:27, Peter Beckman wrote: > In the last 3 months I've been consistently frustrated by my carriers. > > "3-4 minutes is acceptable delay for delivery of SMS messages." > > "Our termination change now throws 504s instead of 503s 20-50% of the > time and adds 2-3 seconds of delay to your call attempts. We didn't > notice, and though you did, it's been 3 days and we haven't fixed it. > Sorry!" > > "There was an outage? Works for me now!" > > "Someone upstream is intentionally dropping SMS messages. But we can't > say who it is, and we can't get them to fix it because they aren't our > carrier." > > Does the industry just suck at knowing when their stuff is broken, or only > react when enough customers complain? Do carriers simply not instrument, > monitor or graph metrics of their operations and proactively monitor and > fix issues? > > My Thresholds: > * SMS delivery end-to-end: Under 10 seconds > * 503 Route Advance: Under 1 second > * Response/Notice to termination/API/origination/server outage: 20 > minutes > * Fix a major issue (or provide a fix timeline): 3 days > > Too many times in the last few months _I_ have been the canary in the > carrier's coal mine bringing attention to places where their operations are > broken or delayed. And even then, unless I escalate to management (like CEO > level), things move at the speed of a sloth. Most of the time it seems I > monitor my carrier's infrastructure more closely than they do. > > I hope and dream of the unicorn carrier -- such great operational awareness > and execution that it doesn't matter how great their customer service is, > I'll never have to talk to them. > > Beckman > --------------------------------------------------------------------------- > Peter Beckman Internet Guy > [email protected] http://www.angryox.com/ > --------------------------------------------------------------------------- > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list [email protected] https://puck.nether.net/mailman/listinfo/voiceops
