Ditto. We do the same, but it doesn't get us very far. We've recently fired two carriers for performance.
On Tue, Oct 6, 2015 at 12:34 PM, Peter Beckman <[email protected]> wrote: > That's a great story Anthony! It's similar to my issues. I already do this > for termination. DID and SMS issues are more difficult to manage. And the > issues you have with one carrier that drives you to mass port your DIDs > that you hope to escape start happening with your new carrier. > > I wish carriers would have the same level of visibility in their service > and infrastructure as you seemed to have with Intellisight, and then fix > the problems proactively when they find them. > > "What gets measured gets managed." > > So true. So elusive in this business. > > Beckman > > On Tue, 6 Oct 2015, Anthony Orlando wrote: > > You are correct Peter. It's a constant struggle. For years I used a >> product from Empirix called Intelisight. It gave us the ability to >> monitor carriers (and other managed objects) with defined sets of KPI's. >> Once I saw a carrier have issues (PDD, quality, excessive 503's) I used >> to call them and tell them they had a problem. Hours or days later they >> would resolve. I got away from that practice and just routed around >> them. Funny how they notice that. Once the issue was resolved I put >> them in a penalty box and slowly added traffic. Once they realized I was >> measuring their performance and there would be financial repercussions >> it's amazing how the quality of their under lying carriers improved. My >> carrier ticket count dropped by 25-30%. >> > > --------------------------------------------------------------------------- > Peter Beckman Internet Guy > [email protected] > http://www.angryox.com/ > --------------------------------------------------------------------------- > > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops > >
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