The only platform that I know if that supports most of your reqs would be the netsapiens platform. I don't have direct experience with it. But they have most of what you are looking for.
One of the issues is that if one company is doing ALL of those things, it's very likely that they aren't doing them all well. They just don't have the ability to be all things to all people All of the products you need can be bolted on to a softswitch or integrated via api. It's the service providers job to then give their customer a unified experience so as not to provide them just a bunch of disjointed apps. Another issue with having all of these bolt on products to include with your "premium seat" is that your arpu keeps going up but your margins are shrinking considerably. 8x8, ring central, vonages for biz, etc are already offering all of these at a price point that seems to be inline with a smaller service providers' cost to deploy them Thanks, Shripal > On Oct 28, 2015, at 11:01 AM, Sean Salvadalena <[email protected]> wrote: > > Doesn’t Metaswitch perform almost all of those features? > > http://www.metaswitch.com/resources/topic/hosted-pbx > > From: VoiceOps [mailto:[email protected]] On Behalf Of Rob Dawson > Sent: Wednesday, October 28, 2015 10:51 AM > To: Colton Conor <[email protected]>; [email protected] > Subject: Re: [VoiceOps] 2015 Softswitch > > To be fair, what you are describing is not really a softswitch but a suite of > applications that happens to be built around a switching platform. There are > some vendors that handle parts of this well, Cisco HCS can provide a full > UC&C suite including call control, multi-party video, IM&P, desktop/content > sharing, delivers it all through the same Jabber interface on your desktop, > phone, or tablet and has a beautifully simple user portal, at least in 10.x > and up. Broadsoft has UC-One which provides basically the same feature set > through a unified interface, though the portal is lacking. > > When it comes to some of the ancillary services though, it doesn’t make sense > for a solution vendor to start looking at developing a full fax or call > recording solution when RightFax and Hylfax, and whatever else already exist. > Most of them stick to what they are good at – call control and features. If > they need to provide video they buy a company, Tandberg for example. They > want to add desktop sharing, buy WebEx. This is how Broadsoft acquired most > (maybe all?) the constituent components of UC-One as well. > > If you start looking under the hood at any of the SPs that you mentioned I > would venture to say that you would find a bunch of discrete systems, > Broadworks or Asterisk for call control and features, Hylafax or Right Fax > for faxing, an open source SMS gateway, etc. with a bunch of “glue” tying > them together via APIs and a bespoke user interface to present a unified view > to the customer, all tied into the providers BSS/OSS systems. That “glue” > and UI is what is unique to each SP and is what turns a pile of boxes into a > “solution”. It also allows you to add features and functionality easily when > the next great app comes along, and prevents you from being tied to any one > solution vendor. Hylafax doesn’t work out? Trash it and switch to XYZ fax, > your custom UI obfuscates the change from the customer and they never know. > > I’ve said this before, 99% of all Broadworks shops sell the same exact > product. Whatever comes out of the box, with the crappy BW portal, using > Polycom phones but taking no advantage of any of the advanced features that > are available. I really think that in the next few years that providers who > are not offering a full UC&C experience for their customers and not doing > anything to differentiate their products will start faltering. That > innovative product suite is what providers will need in order to be > competitive in the future. > > Let’s be honest, If you and I both sell Broadworks and you have a feature > pack called “Premium” and I have one called “Executive” but they offer the > same features and the only difference is price, then we are fully > commoditized and can only compete on cost. Providing more services to your > customer than your competitor is able to adds value and provides stickiness. > Having a unique and differentiated product allows you to move the > conversation away from cost, and towards the value that you can bring your > customer. > > All that being said, I think you have a great list of features and an a good > start because you are looking to model some of the companies that are already > doing this successfully. I do think that you are asking too much if you are > looking for a sole sourced solution. But, if you have the time, capital, and > people you can certainly go out and find the best of breed for each component > and then integrate them into your own unique platform. > > Rob > > From: VoiceOps [mailto:[email protected]] On Behalf Of Colton > Conor > Sent: Wednesday, October 28, 2015 9:55 AM > To: [email protected] > Subject: [VoiceOps] 2015 Softswitch > > I am still on the search for a 2015 grade multi-tenant soft-switch. Something > that can compete with Vonage Business, Switch.co, and other newer innovative > phone services. > > Here are the requirements I am looking for, so if anyone knows of something > that fits this bill please let me know: > > 1. Has the ability to support SMS and MMS already. I am tired of so many > softswitch vendors saying they are adding SMS or MMS as a coming soon item. > It is 2015 people. SMS has been around since as long as I can remember. Most > of the large wholesalers (bandwidth.com, Level3) support SMS, and some are > supporting MMS. Not only should the softswitch support it, but they should > have some way to allow the user to send and view these messages. > > 2. Supports call recording on both the inbound and outbound side. Should be > able to see call recording through the web interface. Web interface for > overall platform should be user friendly, and hopefully HTML5 based. > > 3. Supports Music on hold where you can upload multiple files. It can play > these files in random order like a radio station. > > 4. Supports the OPUS codec and VP8 for WebRTC capabilities. Hopefully already > has WebRTC capabilities. > > 5. Has a device provisioner where we can modify the XML files for each device > at the global, group, or seat level. So many of our customers have special > needs, and a one size fits all device template simply will not cut it. We > should be able to reboot phones remotely, and push firmware. > > 6. Built in faxing support. > > 7. Voice Quality Monitoring built in. Should show MOS scores, Jitter, Packet > Loss, for each call through the platform. > > 8. Busy Lamp field integration. > > 9. Some sort for mobile integration (beyond just call forwarding) for mobile > employees who don't want a desk phone. This can be apps for smartphones, or > something else. Most vendors say well our softswitch is SIP compliant so you > can use the 1000's of apps that support SIP already. That will not cut it. > > 10. All the advanced features one would expect out of any modern hosted PBX > offering. Auto attendants, call forwarding, time of day rules, voicemail to > email, etc.. > > Does this simply not exist and I am asking for too much? Each of these are > things my clients are requesting for. > > > > > > > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops
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