Believe me, I've covered that and several other regulatory matters, they maintain they don't care. The directive I got was from the second from the top, and he claims the CEO is behind him. Right now the stale-mate is at "we can have a conference call to discuss it with the CEO, but I won't do it without that." If they call me on it, well then...I'm just not sure.
As to what type of "medical" company, I would like to keep the customer info very anonymous, but I'll say that it's way more than uniforms but not quite discussing a specific patient's ED prescription. There's probably not any specific patient data on a call, or maybe just very rarely. On Thu, Jun 2, 2016 at 12:27 PM, Anthony Orlando <avorla...@yahoo.com> wrote: > Carlos > Just mention HIPAA. You might also have some HIPAA compliance issues > as well. > > > > > On Jun 2, 2016, at 1:54 PM, Carlos Alvarez <caalva...@gmail.com> wrote: > > > > We have a customer who has been nagging us to remove the PIN from their > conference lines. They are getting more insistent. We've said no, for the > obvious security reasons, and explained them all clearly. On top of it, > this is a medical-related company having sensitive conversations on > conferences. They keep pushing us. What would you do? On the one hand I > think we have no liability in the matter, but on the other, we're more of a > consulting ITSP than just a generic service provider. We specialize in > helping people not do stupid things with their phone system. There's also > the matter of just eating up a bunch of channels by people using it as > their own conference. > > > > _______________________________________________ > > VoiceOps mailing list > > VoiceOps@voiceops.org > > https://puck.nether.net/mailman/listinfo/voiceops > >
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