I still think a status page is the answer.
Opt all new customers in. Most solutions have opt-out links in the
emails. The rest as they say should solve itself.
Most status systems can support twitter outputs for the presidentially
inclined....though these days maybe snapchat is a a better notification
medium to reach young hip sysadmins, and have your outages be forgotten
about in 15 min.
On 6/1/2017 2:51 PM, Carlos Alvarez wrote:
Well, that's really the question. I assume others are doing it with
some success and could tell me what they do. Perhaps just an e-mail
twice a year to all the contacts asking them to update themselves.
These are customers who can respond to e-mails and click links, but
they aren't using RSS, guaranteed, and may not be using Twitter and
the like. Slack? Not a chance. The only universal thing would be
e-mail.
Also if we were hitting them with daily messages, such things would
make sense. But nobody wants to monitor some channel for a message
every other month.
On Thu, Jun 1, 2017 at 2:48 PM, Alex Balashov
<[email protected] <mailto:[email protected]>> wrote:
So, if the customers aren't technically adept or very prudent, how
are you going to get them to self-maintain a list of key contacts?
Or did I misunderstand the goal?
-- Alex
--
Principal, Evariste Systems LLC (www.evaristesys.com
<http://www.evaristesys.com>)
Sent from my Google Nexus.
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