They have that up as an auto-responder (they sent it to me twice heh). Then they wrote back to try and find the calls, but did not find them hitting their network. That’s why I thought it was their issue at first, but then we had the same report on a bandwidth.com number. Then a few more reports. And you know for each report we get there’s 10 people that aren’t saying anything and just redial. Well, I guess it depends on the customer.
Anyway, we’ll keep an eye on it. We also hit record calling this week so that’s another data point that it’s just high traffic. Many people seem to be doing remote “check-in” meetings with all their employees daily, in the morning, so I suspect that’s the issue. From: Izzy Goldstein - TeleGo <[email protected]> Date: Thursday, March 19, 2020 at 9:12 PM To: Darren Schreiber <[email protected]> Cc: "[email protected]" <[email protected]> Subject: Re: [VoiceOps] Investigating random call completion issues nationwide i experienced the same issues Peerless says: We’re sorry for the calling issues you’re experiencing today. As you may know, these are extraordinary times and we are currently seeing network congestion industry wide – the events of the past week have had a direct impact on all telecommunication carriers. Due to the sheer volume of individuals and businesses that are now working remotely, blocking or congestion outside our network is impacting call completion. peerless is relentlessly pursuing all options with all of our partners, and working to ensure that they’re aware of the call completion issues. While peerless can and will address some of these issues directly, our troubleshooting indicates that many congestion-related issues are occurring within networks of our carrier customers or other intermediaries which we cannot control. Nonetheless, we are working tirelessly to resolve capacity issues wherever they exist. Thanks for your understanding. On Thu, Mar 19, 2020 at 7:29 PM Darren Schreiber <[email protected]<mailto:[email protected]>> wrote: Hi folks, We’ve been getting occasional, very infrequent, reports of people hitting busy signals or intercept messages when calling numbers routed to us. At first we thought the issue was between us and Peerless but we now have reports with bandwidth and Inteliquent. So, then of course naturally we thought the issue was in our systems. But again, we’ve come up empty. We also thought it may be trunk or port limitations upstream. Have checked those. No dice. The issue seems to always be the same. Customer from cell phone or landline dials a number, reaches a busy signal or intercept message. All reports are from Verizon or AT&T callers. We check our logs, don’t see any attempt to even reach our system (we log freakin everything). So we reach out to the upstream provider, and they too claim it never reached their tandem/network. I know everyone on earth is currently WFH so perhaps that warrants just shutting up & dealing with it but I’ve been surprised not to see any chatter on this list or elsewhere in this regard. Is anyone else having indications of capacity issues (and are y’all just not talking about it) or is it just us and we should keep looking? - Darren _______________________________________________ VoiceOps mailing list [email protected]<mailto:[email protected]> https://puck.nether.net/mailman/listinfo/voiceops -- Izzy Goldstein Chief Technology Officer Main: (212) 477-1000 x 2085<tel:(212)%20477-1000> Direct: (929) 477-2085<tel:(929)%20477-2085> Website: www.telego.com<http://www.telego.net/> [https://lh4.googleusercontent.com/Ze7NkT2QtotXfVWbpWXrpSMRIcAdqb0Ci0_RZsAjQzmRrd-_v02-O86QlqwZnGUE8SlBECXBvJUPXSH7ZRyDvDVeaXQFSS5SiA4gan112DN-0s2D3prRdt2UeUprZQEo1YmUFfZ7]<http://www.telego.com/> Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. TeleGo Hosted PBX<https://youtu.be/DaT8YAZ4V0w>
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