811/711 have never been test numbers for 911 at Bandwidth. As long as we've had a 911 test number it's been 933.
[image: BandwidthBlue.png] James Milko • Sr. Director, IP and Voice Network Engineering 900 Main Campus Drive, Suite 100, Raleigh, NC 27606 e: [email protected] On Tue, Mar 24, 2020 at 2:37 PM Carlos Alvarez <[email protected]> wrote: > Try sending 811 to your upstreams, and see what happens, I'd be curious. > It seems odd to think that Intelliquent and Bandwidth are violating the law > by using those as 911 test numbers. > > > On Tue, Mar 24, 2020 at 8:55 AM Hiers, David <[email protected]> wrote: > >> I’m not up on the final status, but 811 started off being not all that >> optional… >> >> >> >> >> >> https://docs.fcc.gov/public/attachments/FCC-05-59A1.pdf >> >> >> >> “require the use of 811 as the national abbreviated dialing code for >> providing advanced notice of excavation activities to underground facility >> operators within two years after publication of this Order in the Federal >> Register…” >> >> >> >> >> >> “The 811 abbreviated dialing code shall be deployed ubiquitously by >> carriers…” >> >> >> >> >> >> *From:* VoiceOps [mailto:[email protected]] *On Behalf Of *Carlos >> Alvarez >> *Sent:* Tuesday, March 24, 2020 8:36 AM >> *To:* Ed Guy <[email protected]> >> *Cc:* [email protected] >> *Subject:* Re: [VoiceOps] Three Digit Numbers >> >> >> >> Context matters here, i think. We are a business-only provider, we don't >> have any residential. That means that we probably serve people with fewer >> need for some of these services. We have a customer that's a major road >> construction company, and they've never dialed 811. They know WHO to call, >> and don't need this national system at all. >> >> >> >> We do have a big list of 911-inclusive dialing patters like that, an >> 9911, etc. >> >> >> >> Our only international users are call centers owned by US companies, and >> have specifically asked us to block 911. I can't find any regulation >> requiring us to provide them with emergency dialing on softphones used for >> a call center. >> >> >> >> Like Nick, we used to route 411 to Free411, but during a major system >> revamp, we saw that it had only ever been dialed twice--during testing. So >> we didn't re-implement it in the new system. >> >> >> >> In our state, 511 is for traffic info, but again, we don't handle that >> and nobody has complained. It's 2020, people use the web. >> >> >> >> >> >> On Tue, Mar 24, 2020 at 8:26 AM Ed Guy <[email protected]> wrote: >> >> See https://nationalnanpa.com/number_resource_info/n11_codes.html >> <https://urldefense.proofpoint.com/v2/url?u=https-3A__nationalnanpa.com_number-5Fresource-5Finfo_n11-5Fcodes.html&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=ARmkQAWsporAHBisnvO-3jazn6o7Gh23P4I-9tRpKFg&e=> >> >> >> >> Couple things to keep in mind – >> >> Consider handling 112 and 999 if your service might be used >> internationally. >> >> Also – not sure where the current regulation is on this, but the >> requirements around 911 suggest handling >> all sorts of additional dialing patterns, e.g., 1010xxx911, et al. Much >> of this is legacy, but be aware. >> >> >> >> /Ed >> >> >> >> >> >> *From: *VoiceOps <[email protected]> on behalf of Carlos >> Alvarez <[email protected]> >> *Date: *Tuesday, March 24, 2020 at 11:20 AM >> *To: *"[email protected]" <[email protected]> >> *Subject: *Re: [VoiceOps] Three Digit Numbers >> >> >> >> We're in the US, and yes 811 is the underground utility line, but I don't >> think any of our carriers will pass it. I don't recall the details on who >> does what, but carriers like Intelliquent, Bandwidth, and thinQ all do 911 >> testing on 711/811. >> >> >> >> Yeah, I just tried 811 to Intelliquent and it read back my phone number. >> >> >> >> >> >> On Tue, Mar 24, 2020 at 8:14 AM Mike Hammett <[email protected]> wrote: >> >> What country is this? I believe 811 is supposed to be a USA-wide number >> to call for locating utilities for digging projects. >> >> >> >> ----- >> Mike Hammett >> Intelligent Computing Solutions >> http://www.ics-il.com >> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ics-2Dil.com&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=zN8qNDkr5HXBjZ-z0fTk0CoIYg_rncLx8gUGXjaBt3M&e=> >> >> >> >> Midwest Internet Exchange >> http://www.midwest-ix.com >> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.midwest-2Dix.com&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=yFi64O5oGZEEsEnY6TBtF-gABzmXYe2KfO8Tpo-BFmc&e=> >> >> >> ------------------------------ >> >> *From: *"Carlos Alvarez" <[email protected]> >> *To: *[email protected] >> *Sent: *Tuesday, March 24, 2020 10:10:37 AM >> *Subject: *Re: [VoiceOps] Three Digit Numbers >> >> We don't handle any others in a traditional way. Well, 611 is actually >> in place, to our support line, but it has never once been used. 811 and >> 711 are used for 911 testing without a real 911 call, as carriers mostly >> use those for automated systems that return your 911 info. >> >> >> >> On Tue, Mar 24, 2020 at 7:55 AM Mike Hammett <[email protected]> wrote: >> >> What three digit numbers are commonly in use and how are people routing >> them? >> >> >> >> Obviously there's 911 and that has a whole routing ecosystem. >> >> What about 811? 311? X11? >> >> >> >> >> >> What other special numbers are people handling? >> >> >> >> ----- >> Mike Hammett >> Intelligent Computing Solutions >> http://www.ics-il.com >> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ics-2Dil.com&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=zN8qNDkr5HXBjZ-z0fTk0CoIYg_rncLx8gUGXjaBt3M&e=> >> >> >> >> Midwest Internet Exchange >> http://www.midwest-ix.com >> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.midwest-2Dix.com&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=yFi64O5oGZEEsEnY6TBtF-gABzmXYe2KfO8Tpo-BFmc&e=> >> >> _______________________________________________ >> VoiceOps mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/voiceops >> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_voiceops&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=oajkQEZHIySAjK5LaWKleKmYUuSxzgcVZ7lKu4tfwHU&e=> >> >> >> _______________________________________________ >> VoiceOps mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/voiceops >> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_voiceops&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=oajkQEZHIySAjK5LaWKleKmYUuSxzgcVZ7lKu4tfwHU&e=> >> >> >> >> ------------------------------ >> This message and any attachments are intended only for the use of the >> addressee and may contain information that is privileged and confidential. >> If the reader of the message is not the intended recipient or an authorized >> representative of the intended recipient, you are hereby notified that any >> dissemination of this communication is strictly prohibited. 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