Obamacare tripled the staff at both of the billing companies we serve, and doubled call volume. It legally requires billing within a certain timeframe, which also causes erroneous bills to go out, then they have to call customers and say "no not really wait for your second bill with a correction."
On Thu, Mar 26, 2020 at 12:37 PM Alex Balashov <[email protected]> wrote: > Oh yeah. Medical billing is the one thing this country will not forget or > neglect under any circumstances. That’s one thing we do really well - > medically bill. After the thermonuclear Armageddon, cockroaches will > remain, along with medical billing. > > And the PHP programming language. > > — > Sent from mobile, with due apologies for brevity and errors. > > On Mar 26, 2020, at 3:00 PM, Carlos Alvarez <[email protected]> wrote: > > > Medical billing--exactly the same. > > "Elective" medicine like dental and small doctor's office--totally dead. > > Manufacturing--dead. > > Professional offices--normal. > > We saw a spike in traffic very early on, and now we're well below normal. > > On Wed, Mar 25, 2020 at 6:00 PM Darren Schreiber <[email protected]> > wrote: > >> We are in a similar boat. Almost 60% higher in traffic. We service >> medical, police, fire and a lot of technical orgs. They are doing constant >> conference calls. Big spikes in the morning. >> >> >> >> On the other hand we also service hotels. That traffic is literally >> non-existent now. >> >> >> >> We are doubling our server count this week in anticipation and shifting >> non-critical “data” side of the traffic to alternate paths. >> >> >> >> *From: *VoiceOps <[email protected]> on behalf of Ryan >> Delgrosso <[email protected]> >> *Date: *Wednesday, March 25, 2020 at 5:43 PM >> *To: *"[email protected]" <[email protected]> >> *Subject: *Re: [VoiceOps] Coronavirus Traffic Patterns >> >> >> >> We are +100% network traffic since the first lock-down happened. Its >> worth noting we are a healthcare focused carrier so this isn't at all >> surprising, and as more cities go into lock-down we expect this is going to >> move around, and we will probably see net +200%-400% traffic over YoY >> norms. >> >> We have also seen +400% customer intake rate as healthcare providers >> scramble to be able to work remotely or rapidly scale staffing. >> >> We are seeing both in regional surges as well. >> >> >> >> On 3/23/2020 4:58 PM, Andrew Melton wrote: >> >> It would be interesting to hear what kind of traffic shifts this group >> has observed over the past 2 weeks. While certain variances are >> predictable, i.e. Mother's Day, I have no idea what to expect with millions >> of people in the US suddenly working from home every day and how that >> informs metrics, planning, reporting, etc. >> >> >> >> >> >> -Andy >> >> >> >> ----------------------------------- >> >> Please wash your hands. >> >> ----------------------------------- >> >> >> >> >> >> >> >> >> >> _______________________________________________ >> >> VoiceOps mailing list >> >> [email protected] >> >> https://puck.nether.net/mailman/listinfo/voiceops >> >> _______________________________________________ >> VoiceOps mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/voiceops >> > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops > > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops >
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