It's always fun when they call one of our unpublished test numbers and one of the CO techs decides to stay on the line to talk to an agent and have some fun* with them.
* Legal, legitimate fun -- ie: informing them that the call is being recorded for security and training purposes, quizzing them on how they got the number, etc. On Wed, Mar 18, 2026 at 12:28 PM Alex Balashov via VoiceOps <[email protected]> wrote: > > > > > On Mar 18, 2026, at 11:37 AM, Aaron C. de Bruyn <[email protected]> wrote: > > > > I wish my upstream (Twilio) had a big "Flag as Spam" button or API call > > that would send all the relevant info to whomever needs to know. > > > > E-mail sorta has spam reporting handled, but Voice/SMS doesn't appear to > > have that sorted out yet. > > I have been receiving the "tax resolution center" / "loan determination" / > "debt consolidation" scam calls, many of them from TFNs, for close to a year > at this point. They often overwhelm my phone, sometimes several come in at > the same time from different DIDs, and they often interrupt other tasks or > calls. > > I don't know what to do about it other than change my number (TMO), which I'm > unwilling to do with how much 2FA and business stuff is tied to it. Turning > on the iOS "ignore calls from unfamiliar numbers" is also totally not an > option because I get lots of legitimate calls from unfamiliar numbers. It's > really, really, really bad. I seem to have been singled out for an > exceptional volume of these. > > I have on occasion pressed '2' on their IVR to speak to an "agent". The > transfers are instant with no hold time. 100% of "agents" have been Indian. > > -- Alex > > -- > Alex Balashov > Principal Consultant > Evariste Systems LLC > Web: https://evaristesys.com, https://www.csrpswitch.com > Tel: +1-706-510-6800 > > _______________________________________________ > VoiceOps mailing list -- [email protected] > https://lists.voiceops.org/postorius/lists/voiceops.voiceops.org/ > To unsubscribe send an email to [email protected] _______________________________________________ VoiceOps mailing list -- [email protected] https://lists.voiceops.org/postorius/lists/voiceops.voiceops.org/ To unsubscribe send an email to [email protected]
