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Thanks for the response Jeff. The only problem is that we haven't done anything to our e-mail server in the time frame the customer is talking about. I'm just wondering if it's something to do with his system being Windows 98 running Netscape 4. I had him go into a command prompt and ping the e-mail server and he's pinging just fine, so I at least know his computer can see the server. Now it's just a matter of figuring out why his mail client can't. Adam -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Jeff - MIS Sciences Corporation Sent: Tuesday, February 11, 2003 11:16 AM To: [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Subject: [VOPmail Beta] Netscape Mail Error Message * This is the vopmailbeta mailing list * Adam: Make sure the client's ISP has not blocked outbound port 25 for all mail servers except their own. Many ISP's are now only requiring their clients to use their SMTP server. If this is the case, your client will not see your SMTP server here is how we handle it http://www.missciences.com/emailblocked.htm Jeff ----- Original Message ----- From: "Adam Woolever" <[EMAIL PROTECTED]> To: "Vircom Mail List" <[EMAIL PROTECTED]> Sent: Tuesday, February 11, 2003 08:51 Subject: [VOPmail Beta] Netscape Mail Error Message * This is the vopmailbeta mailing list * Here's one that I've seen off and on but this is the first time it hasn't cleared up on its own. One of our customers is using Netscape 4 Mail and for the past week (just called today) he's been getting an error saying that the mail server cannot be contacted. I've tested the account from my side using Netscape Mail 6 on an IMAP connection and it's working fine. Has anyone else seen this or maybe at least know what is causing this error? Any help is appreciated. Adam Woolever www.MidwayNet.net 219-866-7946 888-866-7946 ** To leave this list, send an email to [EMAIL PROTECTED] and put the word "LEAVE" in the BODY of the email. ** To leave this list, send an email to [EMAIL PROTECTED] and put the word "LEAVE" in the BODY of the email. ** To leave this list, send an email to [EMAIL PROTECTED] and put the word "LEAVE" in the BODY of the email.
