Have had no satisfaction at this address so don't go there any more! Not really interested in individuals except perhaps for this apparent ruse.
-- Dr Bob Noll > From: Paul Day <[EMAIL PROTECTED]> > Date: Wed, 28 Apr 2004 10:58:25 +0800 > To: "WAMUG Mailing List" <wamug@wamug.org.au> > Subject: Fun with NextByte Nedlands... > > *sigh* > > Does anyone have any advice for me on where I can go from here? > > I'm having fun with NextByte Nedlands at the moment. I bought a new > PowerBook and got given a 2nd hand one. They're now saying I was _told_ I > was being given a 2nd hand model (while still paying full-price)... > > Problems with the PowerBook I was given: > - Didn't come with a power adapter. One is apparently on order. > - Didn't come with a travel plug. > - Didn't come with the modem telephone line cable. > - Power cord has a 6mm long cut in the outer sheath. > - Packagaing all openned multiple times, slightly damaged - obviously old > and used. > - Head of 3rd screw in battery bay stripped. > - Metal case around battery/latch button warped. > - Fingerprint tarnishes inside the battery and RAM bays. > - Came with 10.2 DVD in the drive with no documentation or license. > Collected 10.3 the next day and it was only an upgrade set and was CDs > rather than a DVD. Bit hard to do a fresh install with an upgrade set. > - Came with an _iBook_ RCA/svideo adapter that I've since returned. > > The fun I've been having: > Fri 16/04 - Picked up pBook. > Sat 17/04 - Returned iBook RCA adapter, returned 10.2 DVD, picked up 10.3 > _upgrade_ CDs, got lent a power adapter. > Sat 17/04 - Submitted a complaint by email to NextByte Nedlands outling > issues I wanted corrected. > Tues 20/04 - No response so submitted a follow-up by email asking for a > response. > Wed 21/04 - No response from Nedlands so emailed head office asking for a > new PowerBook in box. > Thu 22/04 - No response from Nedlands or head-office. Rang NextByte and > spoke to Pete (Manager?). He said Christain was handling that for me but > was busy - can he call me back. > Thu 22/04 - No response from NextByte Nedlands. Sent formal complaint to > Apple at [EMAIL PROTECTED], address suggested by AppleCare telphone > operator. > Thu 22/04 - AppleCare contacted Nedlands. Nedlands told them I was advised > multiple times I was getting a 2nd hand machine (while still paying RRP) > which is incorrect. Still no call from NextByte Nedlands. > > Does anyone have any advice for me on where to go from here? :( I thought > owning a sexy new PowerBook would be fun... > > PD > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Unsubscribe - <mailto:[EMAIL PROTECTED]> > > WAMUG is powered by Stalker CommuniGatePro >
